Network Technician

Henry Adams

***** ******* ***** # *** *******, TX 76262

C: 972-***-**** H: 972-***-****

E: ***********@*****.***

OBJECTIVE

To secure a full time Network/IT/Computer Support position in the Dallas area that will leverage both my education and professional background.

TECHNICAL SKILLS

Operating Systems: Windows 95 / 98 / 2000 / XP / Vista / 7 Professional, Active Directory, Server 2003, Cisco IOS

Software: MS Office, OneNote, Power Point, Outlook, Excel, BMC Remedy, SANE, IRISView, AcceSS7 advanced knowledge

Hardware: PC repair, Printers, Hubs, Cisco Catalyst Switches 1900, 2900 series Cisco routers 2500, 2600, Cables, Cable Scanner

Network: UEs, eNBs, MSCs, System Performance, RAN, Remedy, LAN/WAN, 1xCDMA, 1xEvDO, LTE, VoLTE, VoIP

Services/Databases: Frame Relay, ISDN, WINS, DNS, PPP, Trunking, Lucent (ECP, 5ESS, OMP, TICLI, etc.), HLRs, Motorola, Ericsson/Nortel

Protocols: TCP/IP, IPX/SPX, SMTP, HTTP, HTML, FTP, OSPF, IGRP, EIGRP, NAT, SNMP, NAT, PAT, RIP, BGP, SIP

EDUCATION

Westwood College, Houston, TX 10/05 – 05/07

Alpha Beta Kappa Honor Society

AAA (Attitude, Achievement and Attendance) award winner

Graduated Summa Cum Laude: 3.95 Cumulative G.P.A. (on a 4.0 scale)

Earned an Associate’s Degree in Computer Networking and Engineering.

Sam Houston High School, Houston, TX 08/01 – 05/05

Earned diploma; President of math and chess club

National Honor Society; Graduated top 2% of my class

WORK EXPERIENCE

VERIZON WIRELESS, Network Repair Technician (Southlake, TX) 09/12 – Current

Promoted to Network Repair Technician

Practiced out-of-the-box thinking to expeditiously resolve daily surfacing network problems.

Embraced teamwork [i.e. interdepartmental (e.g. NOCs, Engineers, Specialists, Network Designers, Cell Techs, etc) & outside company (e.g. International/Domestic LECs, NOCs, Admins, Government, ISPs, vendors etc)] & utilized effective, direct, communication to support the team’s goal, and drive each issue to a successful resolve.

Developed and implemented rapidly evolving knowledge of networks, technologies, and equipment to resolve standing issues.

In addition to the role of Network Technician for the organization, became leader & sole responsible party for several other projects within the department, including, but not limited to, Department Lead* (aka PAT), ACD Lead*, Equipment Lead*

o*Department Lead: Responsible for isolating large issues, serving as the department representative, delegating work, etc…

o*ACD Lead: Responsible for the hardware & software phone systems for the entire department: worked with Engineering Department & IT Network Unified Communications & CCTO to investigate, restore, implement phone lines, hardware, issues throughout the department.

o*Equipment Lead: Responsible for all computer systems, software, printers, all of the technology that the department uses, including external padlock drives & department inventory. Responsible for resolving any issues with the in-production machines quickly, so as to maintain little impact to production.

Daily analyzed/interpreted complex voice/data platforms and messaging (including SS7, SIP, Translations) to determine the source of any given network issue.

Used constantly developing troubleshooting, and quick, learning skills to minutely evaluate the problem, learn how the system works, determine what’s causing the problem, and implement the fix/resolve.

Responsible for effectively & knowledgably communicating via phone/e-mail/in person with customers, engineers, management, directors, vice presidents.

Received Top Five award from Director (i.e. current Director) 02/2017

VERIZON WIRELESS, Network Repair Associate Technician (Southlake, TX) 05/11 – 09/12

Advanced within Verizon Wireless to Network Repair Associate Technician.

Increased in network knowledge & disciplines, daily working with customers to resolve issues experience on the network.

Received highest level of performance rating--“Leadership”--from Management.

Received Above & Beyond Award from Director (i.e. former Director)

THE JUDGE GROUP/VERIZON WIRELESS, Network Repair Technician (Contractor) (Southlake, TX) 11/10 – 05/11

Assumed project with Verizon Wireless as a Contracting Network Repair Technician.

Responsible for network performance, and restoring network operability in the event of outages or adverse performance.

Acknowledged by multiple members of Sr. Management for Performance: “He does 2x the amount of work of any other Technician I have”

CLEAR/CLEARWIRE, Truck Roll (Field) Technician (Dallas-Fort Worth area, TX) 02/10 – 10/10

Worked as a Dallas-Fort Worth Truck Roll (Field) Technician for Clearwire/CLEAR.

Reported to the DFW Operations Manager and worked with other Field Techs to resolve connectivity problems throughout the DFW area.

Responsible for dispatching to the customer’s home to help them resolve any networking problems they’re experiencing (problems, at times, would be hardware/software related).

oGood communication proved essential on a daily basis. Listening was imperative at this point. Dispatching a Truck Roll Tech was the “last chance” to save the customer. At the end of the day, several customers were saved.

Exercised knowledge of the entire infrastructure and network/hardware/software platform to resolve all of the customer’s technical problems.

Upgraded hardware, when needed. Troubleshot, diagnosed, and repaired all LAN/WAN connectivity problems.

Responsible for appearing on time to each location. Each problem was expected to be resolved within 1 hour and 30 minutes, with all work being neatly and professionally documented in the ticketing system at the end of the day.

CIBER, Inc., Outsourcing Help Desk Specialist (Dallas, TX) 10/09 – 01/10

Worked on the SSA Account (Social Security Administration) directly with the government agents.

Responsible for effectively communicating, documenting, escalating, tracking, and resolving emerging telecommunication incidents.

Troubleshoot and orchestrate incidents toward their resolution: research, isolate, and resolve problems expediently.

Organized dispatches, and vendor meets, with the LEC and our vendors. Kept all incidents and customers up-to-date at all times.

Liable for continually moving towards the resolution with zero stand-still time, meeting SLA’s, ETA’s, and ETR’s.

CIBER, Inc., Outsourcing Help Desk Specialist (Dallas, TX) 08/09 – 10/09

Worked in the DLA NMC (Defense Logistics Agency Network Monitoring Center)

Obtained Secret Security Clearance, and provided government network monitoring for critical routers/switches/servers 24/7.

Responsible for detecting, reporting, following-up, and documenting ALL generated network-critical incidents.

Winner of the Spot Award for Demonstrating Exemplary Performance – Acknowledged by upper-management. (11/11/2009)

Winner of the Spot Award for Demonstrating Exemplary Performance – Acknowledged by upper-management. (10/14/2009)

EDS Corporate Headquarters, Network Analyst (Plano, TX) 07/08 – 06/09

Worked in the CNOC (Centralized Network Operations Center) with Cisco Routers/switches.

Responsible for providing network support/monitoring for a bank’s networks and telecoms infrastructure 24/7.

Configured, maintained, supported, and optimized all local and wide area network connections.

Interacted with customers, and vendors, (via phone/email/online tools) often to reach company honoring resolutions.

Responsible for keeping documentation up to date, and professional; all events and changes must be logged.

Experienced in monitoring tools, such as NetCool (formerly known as CIC), HP Openview, SolarWinds, etc…

Accountable for isolating and resolving any network problems in the most expeditious manner possible.

Performed the roles of a Network Analyst (monitoring the network) and Network Engineer (investigating and resolving incidents).

Getronics – Houston, Network Analyst I (Houston, TX) 10/06 – 05/08

Worked in the NOC (Network Operations Centers) with Cisco equipment.

Responsible for managing and monitoring networks via HP Openview; provide PC Support; Ensure network stability 24/7.

Monitor and control computer and peripheral equipment to process data according to operating instructions.

Ensure computer has been loaded with correct tapes, disks, etc; Troubleshoot and resolve networking problems.

Received “Kudos” award from upper management for, in the customer’s words, providing “over and above expected customer service in attempting to resolve this connectivity issue.”

Obtained CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) Certification.

Westwood College - HNS, I.T. Assistant Systems Administrator (Houston, TX) 11/05 – 10/06

Responsible for maintaining performance of the (entire) campus’ network (i.e. the LAN); install software and updates, apply patches, address hardware issues.

Assisted staff/students with software, or user, related application problems. Software includes, but is not limited to, Microsoft Office Suite, Microsoft Outlook, Internet Explorer, and other often-used business application. Support also extended to MAC/UNIX/LINUX-users.

Add/remove individuals to/from the security system; accountable for the success of each individual student in a tutoring capacity.

Used Active Directory to manage network authentication, passwords, and granted access levels.

Expected to investigate and resolve any software/hardware incidents that may arise in the entire campus (desktop/laptop/printer/fax/copier)…

Sam Houston High School, Student Tutor (Houston, TX) 06/05 – 07/05

Responsible for helping students pass the TAKS test over the summer.

Helped students develop strong study habits.

COLLEGE-GAINED TECHNICAL EXPERIENCE

Westwood College, Computer Network Engineering - Capstone Project 04/07

WAN based, LAN integration

Responsible for overall WAN design including all hardware & physical topology for 770 host network

Implementation of Microsoft Server 2003 Active Directory structure including Organizational Unit strategy, Group Policies & IPSec

Westwood College, Microsoft Server 2003 Administration Mid-term Project 07/06

Network design project based on Microsoft Server 2003

Project lead responsible for all aspects of corporate WAN design & implementation

Scope included all hardware, software & network topology; Design of internal & external DNS namespace configuration

Responsible for DHCP server placement, authorization policy & backup strategy

Westwood College, Microsoft Server 2003 Introduction Mid-term Project 06/06

Network design project with 6 offices and 150 employees based on Microsoft Server 2003

Project leader responsible for all aspects of project including corporate WAN design & implementation

Scope included hardware & software & network topology

Responsibility for Domain Controller topology, resource sharing and IPSec

SUMMARY OF QUALIFICATIONS

Network & Business PC hardware and software monitoring, diagnostics, troubleshooting, installation and repair.

Supporting and maintaining network equipment from eNBs/BTSs (i.e. Cell Sites) to high-end routers/switches to desktops & mobile devices.

Designed/implemented a Cisco networking lab using multiple Cisco 2600 routers and 2950 switches. The scope included configuring routers and switches for subnets, VLAN, and running RIP, OSPF, IGRP, EIGRP communication protocols, along with troubleshooting them.

Designed/implemented WAN connectivity using Frame Relay, PPP and ISDN as a backup to lab network.

Designed and implemented networking security using access-list, NAT and PAT.

REFERENCES AVAILABLE UPON REQUEST

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