IT Analyst and IT support professional (7+ years)

Seth M. Hadley

*** * **** ** • North Newton, KS *7117 • 316-***-**** • **********@*****.***

EDUCATION Bachelor of Science Degree in Computer Engineering Will Graduate Dec 2017

Wichita, State University, Wichita, KS

Associates of Science Degree in Liberal Arts May 2011

Butler Community College, El Dorado, KS

Summa cum Laude Graduate May 2009

El Dorado High School, El Dorado, KS

COMPUTER Languages: C, Assembly, Python[intermediate], JAVA[basic], HTML[intermediate],

SKILLS PHP[basic], C++[basic], CSS[basic], Javascript[basic]

Software: Databases – MySQL; IDEs – Eclipse; Packages – Apache; IDEs – Eclipse

Networking: Fields – Voice, LAN Switching, Routing, Security

Programs - Wireshark, Filezilla, Notepad++

Voice Technologies - SIP, ISDN(T1/E1), FXO/FXS

Switching Technologies - VLANs, VTP, Interface types, L3 Switches, DHCP Relay, ARP,

Routing Technologies - DHCP, Static Routing, Access Lists, RIP

Security Technologies - SSL VPN, IPSEC VPN, Zone Based Firewalls, IPS

PROJECTS Wichita State University Senior Design Project Aug 2013 – May 2014

Title: USB 3.0/3.1 based PCI expansion module.

Summary: This project will allow users to increase their graphics performance via an external graphics card up to 10 times. It will also allow easy hot swap upgrades to graphics cards at a fraction of the cost of buying a new laptop.

Skills Used: PCB design, Driver Programming, Team Management

Programs Used: Eagle, Microsoft Visual Studio, Google Sketchup

WORK Workstation Support Mar 2016 – April 2017

EXPERIENCE Westar Energy, Wichita, KS

●Deploy build and setup new workstations and laptops

●Work with IT service desk for any related IT issue with customer’s workstation

●Deliver and install software and hardware for business needs

●On-site Workstation support for 400+ Westar Employees

●Handle multiple incidents a day and solve them in a timely manner

iOS Senior Advisor (Mentor) Mar 2014 – April 2016 Apple Inc., Cupertino, CA

●Assist with escalated cases from T1 advisors

●Help train new T2 advisors as they transition into their new role

●Send evaluations of the new T2 advisors to their Team managers

●Fill out RTA forms (bug reports) and send them to SSE’s (Site Support Engineers)

●Maintain confidential product information and beta software

●Handle 30 plus cases on a day to day basis

Lead IT Consultant June 2016 – Present

Spencer Wernli & Wilson Advisors, El Dorado, KS

● Oversee the network infrastructure

● Maintain computer workstations and server

● Move physical server to cloud based setup

● Order any necessary equipment (computers, firewalls, printers etc.)

● Setup new equipment, and assist with any technical issue that may arise

Lead IT Analyst July 2014 – Present

TrueCare Pharmacy, El Dorado, KS

● Oversee the pharmacy’s network infrastructure

● Maintain 40 plus computer workstations

● Order any necessary equipment (computers, firewalls, printers etc.)

● Setup new equipment, and assist with any technical issue that may arise

Customer Support Engineer Oct 2011 – Jan 2014

Cisco Systems Inc., Wichita, KS

●Assist with troubleshooting hardware and software issues

●Handle 20 – 50 customer cases at multiple times

●Provide customer care with all consumer Cisco products

●Maintain confidential product information and beta software

VOLUNTEER Project Leader July 2008 - present

EXPERIENCE Kansas 4-H Youth Development Program

Butler County 4-H Program, El Dorado, KS

●Completed VIP screening & orientation (summer 2009)

●Lead meetings & mentor youth enrolled in public speaking and entomology projects

Leader Jan. 2013 - present

Children’s Ministries, Temple Baptist Church, El Dorado, KS

•Supervise K – 5th grade students during Sunday services

•Prepare & teach lessons

•Lead games & activities

ACTIVITIES 5 Year Leader Award: Butler County 4-H & Youth Program, Nov. 2013

AND HONORS BCC Grizzly Ambassadors: Assisted with community service projects - Habitat

for Humanity, Susan G. Komen Race for the Cure, Coats of Comfort Drive, Butler Women’s Fair, Cancer Cure Walk, Aug. 2009 – May 2012

BCC Dean’s Honor Roll, Spring 2010

References available upon request

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