IT Support Specialist

Kevin Chin

*** ****** **** #***, *** Rochelle, NY 10805; Mobile: 646-***-****; E-mail: ***********@*****.***

Objective

To obtain a position using my work experience and education to help lead the way to the next level of learning and by using all the newest technologies and applications that are available on the market.

Technology Skills

Microsoft Office Suite (2003, 2007 2010, 2013), PC applications and Operating Systems – Windows 7, Windows 10

iPad/iPhone/Android/Blackberry configuration and maintenance; Imaging of machines using Acronis software

Network patching; Tandberg Video Conferencing; WebEx configuration and maintenance

Dell, HP and Lenovo laptop maintenance and configuration; PC software installations and configuration

Creation of user accounts in Active Directory and email accounts on Microsoft Exchange Server

Microsoft Remote Desktop / VNC Remote Desktop / VPN Software / Teamviewer.com / Join.me configuration

Imaging with different software platforms - Acronis, Active Disk, Norton Ghost

Ability to communicate and understand end users who aren’t familiar with software/hardware

Work Experience

IT Specialist City Hall New Rochelle Provisional - NRPD New York, NY July 2016 - March 2017

Configure user desktops and accounts

Maintenance of Fleet Vehicles

Evidence inventory for ongoing and future court cases

Gathering of In Car Video and City camera for District Attorney

Hardware rollout / Account creation

Office PC maintenance - Active Disk Imaging Software

IT Support Specialist Robert A.M. Stern Architects LLP New York, NY Nov. 2013 - July 2016

Provide end user IT support and maintain support tickets in Help Scout Ticketing System

Configure and create users accounts; Create email accounts in Microsoft Exchange

Maintain, configure, upgrade and troubleshoot printers, copy machines, BES servers and 350+ desktops

Configure, rollout and troubleshoot iPhones, iPads and Androids for email and user applications

Rollout hardware, software, and proprietary applications to end users - Acronis Imaging Software

Monitor and inventory all hardware and software

Application Support Specialist Kohn Pedersen Fox, LLC New York, NY May 2011 - Nov. 2013

Maintained day to day operations for all end users including senior management and international users

Provided first and second level support for all software and hardware issues for 400+ users

Installed software applications; Standardized laptop and desktop images - Norton Ghost Imaging Software

Configured and maintained iPads, iPhones, Blackberries, Androids, laptops and desktops; Maintained inventory

Managed WebEx and Apple accounts; Configured, trained and supported Tandberg video conferencing

Configured Cisco Jabber on iPads and iPhones, and in key offices and conference rooms

Support Desk Technician Weeden & Co. L.P. (brokerage firm) Greenwich, CT June 2007 - Dec. 2010

Provided first and second level support for all software and hardware for 200+ local and remote users

Maintained equipment inventory

Installed, configured, and supported Bloomberg, Thomson/Reuters, Flextrade, Raptor and other trading systems

Maintained daily tape backup with Recall Tape Backup

Maintained, configured and supported BES Server, iPhones, Blackberries, Citrix, printers and copy machines

Maintained Active Directory user accounts

Education

Masters of Science in Instructional Technology September 2013

Touro College, New York, NY

Bachelors of Science, Management Information Systems August 2005

SUNY College at Old Westbury, Old Westbury, NY

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