Help Desk Support/Network Support

BRIAN PRATT

**** ** *** ***, ******* Beach, FL **426 ***********@*******.*** 561-***-****

SUMMARY

Technical Support Specialist

Solutions-oriented Network Administrator with a successful track record implementing a broad range of corporate IT initiatives.

Highly motivated server and client support expert with over 10 years of hands-on experience.

Solid record of increasing end user productivity and stability.

Demonstrated capacity to resolve server, workstation, and application issues quickly by troubleshooting both hardware and software.

First-hand experience leading all stages of system support including help desk support, server maintenance, application troubleshooting, Microsoft Domain, Microsoft Exchange, and network support.

Exceptional leadership and interpersonal abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

Adept at developing backup strategies, disaster recovery procedures, and software/systems rollouts.

SKILLS & ABILITIES

Desktop OS support; Server OS support; Server/Workstation Application support LAN/WAN installation, maintenance, support; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development. Mobile device support including iOS and Blackberry.

Platforms: Microsoft Windows® operating systems from 95 to Windows 10, MAC OSX, some UNIX (Solaris, HP-UX), Linux.

Networking: TCP/IP, Novell, DNS, WINS, IPX/SPX, SMS/SQL, IIS, Exchange, Ethernet, Citrix, VPN, SSH, SecureID, Wireless protocols, routers, switches, hubs, patch panels.

Tools: LAN Manager, Veritas Backup Exec, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, Network Flight Recorder, IBM Tivoli, Tripwire, Snort, Lotus Notes, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®.

EXPERIENCE

JUGGERNAUT MEDIA, Boynton Beach, FL 2012 – Present

Owner/Consultant

Started a small network consulting and pc support firm.

Grew from 5 servers to over 100 IIS, Game, and Voice servers in under a year.

Provided onsite network and systems support.

Responsible for pre-sales meetings, procurement, installation and training.

Recruited programming resources to oversee web development for clients.

Installation of racks, servers, switches at several collocation facilities in Florida.

Provide network documentation and diagrams.

Provide on-site support for desktops, laptops, servers, and peripherals. Scanners, printers, and modems.

Perform daily System Administrators tasks such as tape backups, DNS changes, IIS, Exchange and SQL server support.

Recognized frequently for tremendous support from my client and grew business strictly through word of mouth

MAXTRIX SYSTEMS, Dayton, Ohio 1/2005 – 11/2011

Systems Administrator

Hired to Install, Troubleshoot and Maintain Windows 2000 WANS/LANS for an Access Control and Facial Recognition system at several clients including several international airports and hospitals.

Successfully maintained our corporate Service Level Agreement with both Fort Lauderdale, and Miami International Airports.

Install Marathon Systems Server Cluster software for IBM Netfinity server farms.

Upgrade domains to Microsoft Active Directories and implement policies.

Install and support Cisco 2600 routers, PIX firewalls, and Microsoft ISA servers for CCTV security application.

Microsoft SQL 2000 Database administration. Backup, Scripts, and Adhoc Reporting Crystal Reports.

Write reports on access violations, security breaches, etc from SQL DB

Test and Implement Symbol 802.11b wireless network for open area card readers

Basic PC/Server break-fix and warranty repair of client machines.

PARTSBASE.COM, Boca Raton, FL 2001 - 2004

Senior Tech Support Analyst

Build and support network infrastructure for a startup Internet company.

Field, track and resolve support calls for in-house and remote sales force.

Network Administration including user management, password control, printer queues, and printer maintenance.

Hardware support. Replace defective desktop and laptop units.

Remove and replace defective hardware on desktops, servers, and printers.

Setup of load balancing layer seven switches for all front-end web servers using Alteon Load Balancers.

Maintain Nortel phone switch and voicemail.

PROFESSIONAL TRAINING AND CERTIFICATIONS

Former Microsoft Certified Systems Engineer

CCNA

PROFESSIONAL AFFILIATIONS

Member - Information Systems Security Association

Member - South Florida Computer Users Group

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