Engineer Management/QA Lead
Resume:
Vare A. Raymond
Alpharetta, GA 30022
Email: ****.*******@*****.***
Professional Experience
Alcatel-Lucent Technologies Atlanta, GA
Senior Engineer November 08 – Present
Support Engineer/Test Lead/Integration Specialist working on various performance management and event management tasks for leading Telecom Provider
•Review requirements and design docs and cater Detailed Test Plans and Test Strategy docs to ensure all requirements are met
•Create and execute Acceptance Test Plans and User Acceptance test plans
•Coordinate and lead test team in all testing efforts from creating Regression test Suites to tracking test case execution progress
•Track defects and work closely with development team to ensure all defects are resolved and document if defects need to be deferred and addressed in future releases
•Support Relevance system 24/7 to ensure the EMS is properly receiving alarms over SOAP, Corba, HTTP, SSH, SNMP and JMS’s interface northbound and Southbound
•Integrate Relevance monitoring system southbound over JMS, Corba, SNMP, SOAP and SSH
•Administer and Support Microsoft SQL Server database. Create jobs to send email notifications. Execute SQL queries to update, insert, delete and alter tables
•Author MOP’s (method of procedure) for upgrades and new installs of Windows Server, Hyper-V and Microsoft SQL.
•Upgrade memory on HP Blades in lab. Pull fans and power supplies for testing of HP HW traps.
•Work with various teams to troubleshoot integration issues. Set up conference calls to facilitate resolution of various network, ems and server related issues
•Administer User accounts and alarms on SAM-O
•Administer Citrix farm. Update group policies.
Lead Engineer, Code Manager and Netcool Engineer on various Netcool projects which accounted for 2 million in revenue working at a large Telecom in North America. Duties included the following:
•Installed and configured Netcool Omnibus 7.3 for AIX in client’s lab environment. Configured a three tiered architecture which included Collection, Aggregation and Display layers
•Installed and configured the Netcool Omnibus Gateway for Oracle version 5.1.1 for AIX in clients lab environment
•Configured the Collection to Aggregation,Aggregation to Display and Failover gates in clients lab environment
•Installed and configured Mttrapd probe, Alcatel5529 OAD probe, NSN 5625 probe, Alcatel 5620 SAM probe, SCOM probe and Tivoli EIF probe
•Modified and updated probe rules files to account for changes in severities, agents, summaries, and other Netcool alert fields per clients request or where neccessary
•Managed Netcool code migrations throughout development environments (development, test, end2end, pre-production, production) for various Netcool implementations
•Created, migrated and documented Netcool Omnibus configuration packs (confpack) to move Omnibus code changes across development environments throughout project lifecycles
•Migrated Netcool Impact policies across development environments. Modified Netcool Impact datatypes and datasources
•Designed and executed test cases to validate Netcool alert details and end to end functionality, (ie.. ticket creation and proper event enrichment)
•Managed defects which came from failed test cases. Resolved defects myself or assigned to other members of the team for proper resolution
•Led team of 4 engineers that created and administered Webtop 2.2 pages, roles, views, users, groups, entities and maps via the Tivoli Integration Portal (TIP). The team also utilized TIP to administer ITNM 3.8 to run discoveries on selected devices throughout the clients network
Capgemini Atlanta, GA Senior Consultant August 07 – August 08
•Member of Service Assurance end to end team. Validated and identified issues within the SA E2E flow. Reviewed JIA documents which outline the integration of applications such as Netcool to Remedy
•Reviewed Netcool Impact policies to ensure Netcool integration between Inventory and Trouble ticketing systems
•Created administrators and users in Webtop GUI
•Tested TL1 rules file by sending TL1 events through TL1 simulator
•Installed and configured several Element Management Systems (Ciena Waveflow, Tellabs Panorama, Motorolla AXSVision, LiteSpan AMS)
•Configured Motorolla AXSVision EMS to forward events northbound to Netcool XML probe
•Worked with various protocols when configuring Northbound integration with Netcool (snmp, TL1, XML and Corba)
•Created Perl automation scripts for various Network Management Systems functions.
•Attended Netcool Precision IP training
•Worked with testing team to author, validate and execute application and integration test cases. Tracked defects in Mercury Quality Center
•Managed the configuration, testing, and implementation of Security Management System. Which included; installation of Access Guardian application, creating security policies and utilizing Off-shore resources from Bangalore India in the process.
•Collected Fault and Performance requirements for clients new Broadband Infrastructure. Analyze all options and propose optimal solution
•Identified out of the box probes needed for support of Broadband EMSs
•Created Charter document, Use Case Documents and reviewed testing documents for Securtiy Management system
Sprint/Nextel Reston, VA Network Administrator II September 06 – Aug 07
•Administer IBM Tivoli Netcool monitoring environment for Sprint. Provide 24/7 support for Netcool environment. Support tasks included restarting components within the Netcool environment, performing various administrative functions on Network Devices
•Create and maintain rules files in support of the various network elements utilized by Sprint (ie.. Motorolla OMC, PDS, Dantel/Pointmaster, Titan 5500’s, Alcatel 1630’s
•Maintain mttrapd rules file in support of SNMP alarms coming from various Network Elements
•Part of team that upgraded Netcool Omnibus from v3.6 to v7. Created probes for v7 servers based on old probes for v3.6 servers. Configured Syslog Probe for v7 environment
•Created Perl and Shell scripts in support of FMA (Fault Management and Applications) daily tasks and FMA internal toolset (ie… fma toolbox, which gave network operation center the ability to start/stop probes and socketstations)
The Gillette Company Boston, MA Project Management June 00 – June 06
•Ran project that introduced remote monitoring into Gillette’s Boston DataCenter.
•Implemented a global monitoring tool for Gillette’s operations staff as part of project team.
Tivoli Administrator
•Worked on global team that installed and configured Tivoli infrastructure for Gillette's Software Distribution & Remote Control environment.
•Worked with a Global team that implemented a Tivoli Enterprise Console (TEC) which provided a central monitoring solution for Gillette’s Boston and Kornberg operations.
TECHNICAL SUMMARY
Operating System: AIX (4.21, 4.33, 5.1), HPUX, SUN Solaris, Linux, Windows (2000/2K3, XP, 2008)
Programming Languages: Perl scripting, Shell Scripting,, PSL scripting, SQL, Prolog, Java
EventManagement Tools: IBM Netcool Omnibus 7.2, 7.3, IBM Tivoli Netcool/Webtop 2.2, IBM Tivoli Network Manager IP Edition 3.8, IBM Netcool Proviso, Access Guardian, BMC Patrol, Tivoli Enterprise Console, Tivoli Netview, Sitescope, RealTech TheGuard, Relevance, HDM, WMS, SAM-O
Protocols: SNMP, TL1, Corba, TCPIP, XML, SOAP, Java
Certifications: Masters in Project Management from George Washington University, Testing Essentials from Villanova University, ISTQB Capstone Certification from Villanova University
Education
Northeastern University Boston, MA
Bachelor of Science Degree in Business Administration Sept 1995 - June, 2000
Dual Concentration: Management Information Systems and Finance
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