Engineer Technical Support

FRANK DELEO

*** ****** ***** *****, *** Jersey **723 732-***-**** *********@********.***

Network Support Engineer & IT Professional

Accomplished Network Support Engineer and IT Professional with more than 20 years of technical training and experience in delivering comprehensive technical support. Adept in operational leadership, customer service, server/network administration, requirements planning, remote and desktop user assistance and a reputation for effectively providing support, security, and serving as a technical leadership representative of the industry’s best practices. Determined problem-solver with success in aligning the business and technical vision in order to initiate implement, and improve innovative business technology solutions.

PROFESSIONAL EXPERIENCE

DPT LABORATORIES, Lakewood, New Jersey

2014

Assembler

Production line assembly of pharmaceutical products

Packing, weighing, labeling, barcode scanning of products

Visual inspection of pharmaceutical products

NEW JERSEY TRANSIT, Howell, New Jersey

2014

Bus Service Person

Performed bus maintenance, fueled diesel, natural gas Buses, checked / added fluid levels

Acquired class B, commercial driver license

COMPONENT HARDWARE GROUP, Lakewood, New Jersey

2013

Assembler

Assembling electrical and mechanical, plumbing components

Pressure testing assembled hardware, Packing, labeling, shipping orders

Inventory control, quality control

NEWS 12 NEW JERSEY, Edison, New Jersey

2000 - 2012

Engineering Shop Manager, IT Computer Support, Video Engineer, Audio Engineer

Successfully provided technical support for the 24-hour cable television station, which consisted of maintaining parts, tools, Winbcam inventory software, and telephone support. Seamlessly upgraded Microsoft Service packs and installed company HP printers.

Delivered connective support of studio infrastructure, ethernet, and high-definition video cabling.

Installed and administered Windows XP and Norton 360 virus software Version 5 and 6.

Utilized RJ-45 connectors to fabricate Cat5e and Cat6 Ethernet cables, Fiber cabling support.

Converted the News 12 NJ studio and news bureaus from N.T.S.C. to High Definition.

On site technical support for News 12 New Jersey statewide news bureaus.

Satellite, micro wave trucks, hardware, software upgrades, repairs, maintenance.

Verizon fiber optic encoder, decoder support, news bureaus, studio and live events.

Frank De Leo Page Two

MSNBC, Secaucus, New Jersey

1999

Help Desk Technician

Supported the setup, maintenance, configuration, and administration of software including NT Workstation 4.0, Windows 95 and 98, Norton, Anti Virus, and Microsoft Word, Excel, Access, and PowerPoint.

Oversaw the hardware installation and setup of NIC cards, Memory Chips, and CD ROM drives.

Provided backup software support using Seagate Backup Exec.

Ensured proper functioning of Microsoft Outlook, Internet Explorer 4.0 and 5.0 Protocols TCP/IP, and DLC.

DOW JONES, Jersey City, New Jersey 1997

Associate Systems Engineer

Configured Novell 4.1 Server, SFT Level III Server Mirroring, Hard Drives, Intel Print Servers, DOS 6.22, Windows 3.11, and Windows 95.

Led the installation of NT Server and Workstation 4.0, NIC, CD-ROMS, SCSI, Video, and Fiber Optic Cards

Configured HP Printers, SCO UNIX, and various hardware and software

CABLE TELEVISION OF NEW JERSEY, Jersey City, New Jersey

1988 - 1996

Network Staff Engineer

Proactively ensured that all professional computer, videos, computerized character generators, Network cabling, and audio equipment were maintained and repaired. Installed Pentium based edit suite and modem controlled commercial insertion system.

Conducted the installation and configuration of video system related workstations and data hubs.

Regularly upgraded desktop and laptop hardware and software, DOS 6.22, and Windows 3.11.

ADDITIONAL PROFESSIONAL EXPERIENCE

OFFICE BUSINESS SYSTEMS, Pine Brook, New Jersey

1981-1987 Electronics Shop/Field Service Technician *Recognized as the 1983 Serviceman of the Year

POWER MATE CORPORATION, South Hackensack, New Jersey

1980 Test & Repair Technician

EDUCATION & CERTIFICATIONS

Network Engineering & Data Communications Diploma, The Chubb Institute, Jersey City, New Jersey

Electronics Engineering Technology Diploma, RETS Electronics School, Nutley, New Jersey

Industrial Arts Curriculum Diploma, William L. Dickinson High School, Jersey City, New Jersey

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