Technical Support System Administrator

Michael Hunt

***-** ***** ****** *******, NY ****5

718-***-**** / ***********.*************@*****.*** Michael Hunt

Linux/ Virtualization Infrastructure Engineer

Over 12 years of professional Linux hands-on experience in various sectors of Information Technology including Cloud Technology, System Administration, Application Support and Networking. I‘ve Coordinated, planned, and implemented various projects as a SME (Subject Matter Expert). Professional Highlights:

● Supported over 4k Guest VM’s, 700+ physical servers, nearly 100+ UCS chassis and 40+ UCS cloud domains.

● Administered Tivoli Netcool to monitor over 10k devices using various methods of detection including (SNMP, Log files, and Databases). EXPERIENCE

Altice USA (Formerly Cablevision) 3/11 – 4/17

Senior System Administrator

Over 6 years of experience in Datacenter technology covering Private Cloud, Virtualization, Storage and System Administration using Cisco UCS, VMware Vsphere, EMC ExtremeIO/vMax and Redhat Linux.

● Excellent understanding of Cisco UCS hardware installation and system administration.

● Created different pools and service profiles for CISCO blades based on requirement.

● Private Cloud Technology support for approximately 40+ domains.

● Hands-on experience with Datacenter engineering.

● Troubleshot Hardware issues such as system boards, HBA cards, etc.

● Proactively identify and perform hardware and software upgrades.

● Perform capacity planning of existing hardware and resources.

● Built, configure and administer Linux / UNIX systems and components.

● Strong knowledge of Linux/Unix system process in areas like boot, startup and system shutdown.

● Resolved storage issues using vendor resources and other support methods.

● Built Linux servers using VMware and Kickstart remotely via iLOM.

● Monitor, troubleshoot and capacity planning of vSphere environment

● Manage and administer Vshpere5.1 and ESXi hosts. Adeptra Systems Inc. (Financial Services) 11/08 – 4/10 System Administrator

Deployed new servers to existing Cloud environment of 2500+ Guest VM's. Delivered support for production systems, monitoring and technical support to handle, manage and escalate customer issues.

● Performed RedHat server installation, upgrades/patches, troubleshooting, and maintenance.

Michael Hunt

146-07 146th Street Jamaica, NY 11435

718-***-**** / ***********.*************@*****.***

● Configured and deployed Linux servers using kickstart and VMware across server farms.

● Responsible for application troubleshooting via investigation and parsing of log files.

● Implemented monitoring, alerting, high-availability and disaster recovery solutions.

● Resolved Linux production systems related to performance and outages.

● Substantial experience with Tivoli/Netcool system Administration with day-to- day support, projects, and monitoring of over 10k devices.

● Performed technical support by opening tickets with vendors and supporting incoming requests for International customers both via phone & e-mail.

● The company closed down the U.S. support department and relocated all support functions to the U.K.

Tideway Systems Inc 4/08 – 11/08

Support Engineer Software Company

Provided global technical support for company customers and internal employees ranging from internal sales teams, to customer fortune 500 companies.

● Deployed and configured RedHat Enterprise Linux Servers.

● Wrote BASH shell scripts to immediately resolve business production issues for product enhancement.

● Ensured customer requests adhered to or exceeded SLA's.

● Troubleshot and debug defects in company software.

● VMware server installs of Windows/ Linux guest Operating Systems based on requirements.

● Department was closed when BMC Software acquired the company. New York City Council 9/04 – 4/08

System Administrator Government - City Hall

The New York City Council is the law-making body of the City of New York. The Council monitors the operation and performance of city agencies and has sole responsibility for approving the city's budget.

● On-call support to Speaker and City Hall staff.

● Datacenter deployments of hardware installation into racks, cabling, labeling, and network troubleshooting.

● Hands-on experience with Racking/stacking and decommissioning of servers, CAT 5e, 6a and Single/Multi mode cable runs and testing of copper and fiber cable runs with Fluke equipment.

● Administered account setup, synchronization, and troubleshooting of Blackberry Enterprise Sever.

● Delegated scheduling, dispatching, resolving, technical issues for 51 satellite offices and 1 Albany remote locations.

● Provided training and wrote Wiki “How To” articles, for new starters.

● Moved on to pursue emerging interest in open source technologies in my field of interest.

Michael Hunt

146-07 146th Street Jamaica, NY 11435

718-***-**** / ***********.*************@*****.*** Education

New York City College of Technology, Brooklyn, NY

Bachelor’s Degree, Computer Information Systems 1/03 – 6/05 A+ Certified Technician 10/02

TECHNICAL SUMMARY

Network: Cloud technology, TCP/IP, SMTP, POP3, DNS, DHCP3, BIND, FTP, NFS, IPX, VPN, NAS, SAN SAMBA, IPTABLES and LDAP

Applications: UCSM, iLOM, SSH, SSL, PGP, IPtables, RSA, Snort, Tivoli/Netcool, VMware, MySQL, RAID, LAMP, VERITAS Backup Exec, LVM, HTML, Python, BASH, SHELL Scripts, Catci, NFS, Puppet, Sendmail, Nagios

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