Md Masudul Haque

**** *** **, *** **

Queens Village, NY 11427

347-***-****

acztot@r.postjobfree.com

Career Objective

As qualified IT professionals with 10+ years of varied experience, there’s much I can offer to the organization. I have more than 7 years of experience in mentoring, monitoring quality customer service. I also possess a strong academic background of having Bachelor in Computer Science and MBA degrees with major in Operations Management and Management Information System. This unique combination has enriched my competencies to perform work with highest standard and create effectiveness to what I do. I’m confident and passion for development. Together with my skills and experience will enable me to make a significant difference at your organization.

Work Experiences

Worked as a Specialist(Manager) in Grameenphone Ltd, Bangladesh(Telenor Group)

March, 2014 to August, 2015

Worked as an Executive(Sales) in Grameenphone Ltd, Bangladesh(Telenor Group)

December, 2005 to February, 2014

Job Responsibility

Managing Inventory of Devices for Sales Center(iPhone and Samsung)

Forecast of Device sales in every quarter

Allocates adequate devices for each sales center against there quarterly target

Solving subscriber’s technical problem ( internal & external)

Solving EDGE problem (WAP, INTERNET, MMS)of Subscriber

Ensure EDGE connectivity to PC, Handset, Laptop

Responsible all Post-Paid and Pre-Paid Activation

Ensure quality service to Corporate and SME Subscriber

Making small LAN and ensure EDGE connectivity

Giving CSPT/GPTTS input for network up gradation

Giving CRTS input for New Network coverage Area

Solving all Technical problem of CIC (Community Information Centre)

Ensure dedicated Network for Data service in CIC

Education

American International University of Bangladesh, Dhaka

Master’s in Business Administration, 2012, CGPA-3.66

International University of Business Agriculture and Technology, Bangladesh

Bachelor in Computer Science, 2004, CGPA-2.92

Cantonment College Jessore, Bangladesh

Higher Secondary School Certificate

B. A. F Shaheen College, Jessore, Bangladesh

Secondary School Certificate

Trainings

“Team Building” Organized by Grameenphone Ltd. June, 2007, Bangladesh

“Stress Management” Organized by Grameenphone Ltd. June, 2007, Bangladesh

Skills

Sound knowledge on Software Testing and its elements(Manual Testing, Automation Testing, Database connectivity with HP Quality Center, HP Quality Test Professional)

Proficient with Microsoft Office Suite (Word, PowerPoint, Excel), Windows-2000 server, SPSS, Hardware troubleshooting, Networking

Fluency in English, Bengali languages

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