Customer Service Sales
Resume:
Md Masudul Haque
Queens Village, NY 11427
**********@*****.***
Career Objective
As qualified IT professionals with 10+ years of varied experience, there’s much I can offer to the organization. I have more than 7 years of experience in mentoring, monitoring quality customer service. I also possess a strong academic background of having Bachelor in Computer Science and MBA degrees with major in Operations Management and Management Information System. This unique combination has enriched my competencies to perform work with highest standard and create effectiveness to what I do. I’m confident and passion for development. Together with my skills and experience will enable me to make a significant difference at your organization.
Work Experiences
Worked as a Specialist(Manager) in Grameenphone Ltd, Bangladesh(Telenor Group)
March, 2014 to August, 2015
Worked as an Executive(Sales) in Grameenphone Ltd, Bangladesh(Telenor Group)
December, 2005 to February, 2014
Job Responsibility
Managing Inventory of Devices for Sales Center(iPhone and Samsung)
Forecast of Device sales in every quarter
Allocates adequate devices for each sales center against there quarterly target
Solving subscriber’s technical problem ( internal & external)
Solving EDGE problem (WAP, INTERNET, MMS)of Subscriber
Ensure EDGE connectivity to PC, Handset, Laptop
Responsible all Post-Paid and Pre-Paid Activation
Ensure quality service to Corporate and SME Subscriber
Making small LAN and ensure EDGE connectivity
Giving CSPT/GPTTS input for network up gradation
Giving CRTS input for New Network coverage Area
Solving all Technical problem of CIC (Community Information Centre)
Ensure dedicated Network for Data service in CIC
Education
American International University of Bangladesh, Dhaka
Master’s in Business Administration, 2012, CGPA-3.66
International University of Business Agriculture and Technology, Bangladesh
Bachelor in Computer Science, 2004, CGPA-2.92
Cantonment College Jessore, Bangladesh
Higher Secondary School Certificate
B. A. F Shaheen College, Jessore, Bangladesh
Secondary School Certificate
Trainings
“Team Building” Organized by Grameenphone Ltd. June, 2007, Bangladesh
“Stress Management” Organized by Grameenphone Ltd. June, 2007, Bangladesh
Skills
Sound knowledge on Software Testing and its elements(Manual Testing, Automation Testing, Database connectivity with HP Quality Center, HP Quality Test Professional)
Proficient with Microsoft Office Suite (Word, PowerPoint, Excel), Windows-2000 server, SPSS, Hardware troubleshooting, Networking
Fluency in English, Bengali languages
Contact this candidate