Field Service Support

Barry M. Weiss

******@*********.*** 631-***-****

** ***** ****, ******* ** 11725

Objective:

To obtain an IT position that will leverage my many years of IT and business experience. Summary:

Senior Information Technology Analyst with an extensive background in Personal Computer- Hardware/Software, and Wireless devices.

Well versed with hands-on exposure to various technologies for over 20 years.

Creative problem solver with proven ability to develop and recommend alternatives.

Assist end users in a friendly, professional manner. Professional Experience:

Cablevision Systems Corp/AlticeUSA – Bethpage NY February 2016-Present 1st and 2nd Level Support Analyst

Support all business units including Cablevision/AlticeUSA, Suddenlink, Newsday, News 12, AMNY and Lightpath using remote control tools.

Troubleshoot all PC/Mac and wireless device issues. Software troubleshooting and installation as well as problem diagnosis and resolution.

Escalation of major issues and outages to appropriate support teams in timely manner.

Identify and document new issues. Devise solutions and submit to knowledge base.

Assist level 1 team with issues.

Provide user account administration (unlock and password resets). Cablevision Systems Corp – Jericho NY

Senior Field Service Analyst June 2007-October 2010, July 2013-February 2016

Supported multiple business units including Cablevision Sales, Optimum technical support, Lightpath and Billing & Collections.

Supported the Chairman of Cablevision and his staff in the office and home.

Provide daily break/fix support (hardware and software), installations and migrations. Wireless devices and projects.

Pre-Deployment testing of new/upgraded applications and provide feedback on performance and knowledge transfer to support teams.

Managed Windows 7 migration project.

Managed replacement parts ordering/returns and asset management. Newsday – Melville NY

Senior Field Service Analyst October 2010-July 2013

Supported multiple departments including Advertising, Finance, Circulation and Customer Support.

Provided daily break/fix support (hardware, software and wireless devices), installations and migrations.

Projects and asset management.

Provided post support for Outlook Rollout.

Cablevision Systems Corp – Bethpage NY

Senior Field Service Analyst May 1998 – June 2007

Supported multiple departments including Senior Executives, Advertising, Marketing and Public/Government Relations.

Provided daily break/fix support (hardware and software), installations and migrations. Wireless devices, projects and asset management.

In-office and home support for entire Senior Executive team including the Dolans (Chairman & CEO).

Supported in-house/offsite meetings presentation hardware and software utilizing a dual system for redundancy to prevent program interruption.

Supported Windows 95, 2000, XP and Y2K projects. Certificate of Recognition-2004 PC Refresh Project (2000 PCs Deployed).

Cablevision Systems Corp – Woodbury NY

Field Service Analyst April 1993 – May 1998

Supported multiple departments including Senior Executives, Advertising, Accounting, Sales, Rainbow and News12.

Provided daily break/fix support (hardware and software), migrations, installations, shipping/receiving of hardware.

Managed rollout of new PCs/printers on new Novell network.

Trained end users on new network.

Managed consultants for projects and daily tasks. Technologies/Education:

Operating Systems: Microsoft Windows-all versions, Apple-OS and IOs-all versions, Android, Novell Netware.

Network Protocols: TCP/IP, Active Directory, Wifi 802.xxxx, Bluetooth.

Endpoint Management: Eracent, SCCM, MS Remote Desktop, VMware, Citrix.

Hardware: Dell and HP-Desktops, Laptops and Printers. Toshiba Copiers, Cisco IP Phone, Apple Macbook, MacPro, Iphone, Ipad and Android.

Education/Certifications: Grumman Data Systems-Electronics and Computer Technology.

A+, Dell Certified Technician. Microsoft-Maintaining and Troubleshooting Windows OS.

Desktop Software: MS Office-All versions, Visio, Remedy, ServiceNow, Cisco Anyconnect VPN, RSA SecurID, Checkpoint Endpoint Encryption, Adobe, AutoCad, Java, Oracle, Verint, Avaya CMS, Toad (Quest), Genesys/Interaction Workspace, Discus, Symantec Endpoint Protection.

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