Quality Engineer State University

JOSHUA J. WEST QUALITY ASSURANCE § QUALITY ANALYSIS § SOFTWARE ENGINEERING

Atlanta, GA § 678-***-**** § ************@*****.***

PROFESSIONAL PROFILE

Innovative, high-impact quality engineer and certified Scrum Master, specializing in automation and mobile development. Demonstrated success in driving an effective QA function and generating best-in-class quality solutions.

Deep expertise creating comprehensive test plans, cases, and scripts and ensuring business requirements are met via quality analysis.

Proactive problem solver committed to continuous improvement; identify opportunities that maximize productivity and quality. Career wins include achievement converting a manual test library to an automated suite and success in multi-project management.

Value-focused leader proficient in behavior-driven development (BDD); adept in navigating fast-paced agile environments, cross-functionally partnering with both business and technical stakeholders to ensure cohesion and transparency.

CORE COMPETENCIES

End-to-End Project Management Process Improvements Enhancements SDLC Agile Development

SOP Development Best Practices Test Plan Strategy Analysis Execution Validation Documentation

PROFESSIONAL OVERVIEW

Senior Quality Engineer VMWARE, Sandy Springs, GA 05/2014 - 12/2016

Drove a high-performance product team as Quality Engineer Representative in the Agile development process.

Improved automated testing effectiveness and ROI by administering automation test plan strategies and execution.

Addressed and resolved specific needs and issues by effectively managing ad hoc projects, including administration of a customized project for a high-profile POC Fortune 100 customer.

Led a successful initiative, resulting in full automation of the test backlog.

Performed automation development in Ruby, Cucumber, Watir, Appium, and Python.

Tracked data flow by leveraging expertise in SQL: complex joins and selects.

Returned one day in each two-week sprint to 10 people by automating the smoke test suite.

Managed an intern project, successfully creating POC for product-related automation challenges.

Quality Engineer / Consultant RADIANT SYSTEMS/NCR CORPORATION, Alpharetta, GA 03/2011 - 05/2014

Optimized core product line quality by developing testing plans and regression scripts.

Facilitated a testing automaton effort by developing scripts.

Enhanced development success as discovery process QA representative. Developed user requirements and design specifications.

Critical in driving new feature development by leading teams in special innovation projects.

Supported seamless software implementations through testing plan design and execution.

Maximized interdivisional transparency and communication, serving as a technical resource for client-focused project teams.

Drove workflow efficiency and timely deliverables by partnering with the project manager on timeline estimation and planning.

IT Administrator CAPITAL CITY COUNTRY CLUB, Atlanta, GA 02/2007 - 07/2008

Updated and maintained necessary infrastructure requirements through effective collaboration with engineering.

Improved accuracy and cost savings through hardware inventory control, including new equipment cataloging, proper equipment disposal, and spare parts collection for failure points.

Established best practices by documenting network infrastructure, server configurations, and standard operating procedures.

Updated and maintained point of sale (POS) equipment and software.

Technology Consultant ANGRY I.T., LLC, Atlanta, GA 01/2004 - 01/2007

Generated targeted client-led solutions by conducting needs assessments to determine customer requirements.

Effectively installed personal computers, wired/wireless networks, PDAs, phone systems, and software.

Delivered comprehensive technical support to various small businesses in the Metro Atlanta Area.

Technology Support NGCSU IT DEPARTMENT, Dahlonega, GA 08/2001 - 05/2002

Drove high-productivity operations by repairing university-owned workstations.

Maintained efficient, cost-effective hardware inventories.

EDUCATION & PROFESSIONAL DEVELOPMENT

BBA in Computer Information Systems, concentration in Information Security, Georgia State University

Computer Information Systems Undergraduate Program, North Georgia College and State University

ROTC Program, North Georgia College and State University

Scrum Master Certification

Volunteer Captain, Atlanta Shakespeare Company

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