Technical Writer Support

Michael G. Albrecht **** Ford St.

Austin, Texas *8704

512-***-**** (cell)

***************@*****.***

Education

Master of Arts

The University of Texas at Austin

College of Communication - Radio, Television, Film

Bachelor of Arts

Sul Ross State University, Alpine, Texas

History Major, Geology Minor

Summary of Professional Experience

Technical Writing, Technical Support, Cybersecurity Industry Research, Interviewing SMEs, Education/Training, Press Releases, Public Speaking

Assured Enterprises, Inc – Cybersecurity Products & Services

Austin, Texas

Technical Writer – Media Contact

November 2015 – present

Write, edit, proofread, and manage cybersecurity contract proposals. Interact with company software SMEs and executive management. Write and edit company catalog of vulnerability assessment, prioritization and remediation products and services. Write and disseminate company news releases to Washington, DC area federal government contractor media outlets. Manage company technical documentation. Conduct cybersecurity industry research and provide briefings to CEO and CTO. Assist company sales force with development of marketing materials.

CMG Consulting, LLC – Smart Cities, Smart Energy Consult Services

Austin, Texas

Smart Energy – Smart Cities Research Consultant

May 2015 – January 2016

Conduct research, write and edit papers and reports on smart grid, smart cities, microgrid, and renewable energy activity in support of CMG Consulting team services to clients. Provide guidance to team on rural electric cooperative solar energy and smart grid integration efforts. Set up and facilitate meetings between CMG and electric utility staff members. Provide information on smart grid-renewable energy implementation strategies and services to prospective CMG clients seeking to modernize their electric grid segment with distributed energy resources (DER).

Michael G. Albrecht Page 2

Freelance Writer – Cybersecurity, Smart Grid, Renewable Energy

Austin, Texas

2009 – periodic

Research, conduct interviews, and write articles on smart grid, renewable energy, cybersecurity and big data. Published in Powergrid International, Transmission & Distribution World, Utility Analytics, Smart Grid Insights, Renewable Energy World, Austin Business Journal.

Texas Department of Health and Human Services – Preludesys – Precision Task Group (PTG)

Austin, Texas

API Integration Technical Writer

October 2014 – April 2015 – Contract Complete

Generate Application Programming Interface (API) developer User Guide for State of Texas HHSC Staff Management Center automation project. Coordinate, edit, and write Business Process Management (BPM) and Operational Decision Management (ODM) workflow documentation in REST API/SOAP UI environment. Consult daily with onsite Oracle database architects and IBM Eclipse software developers. Attend SCRUM agile-oriented developer planning sessions. Prepare documents for iteration deadlines based on requirement agreements. Track iteration burndown process using Rally Agile software. Execute customer-requested revisions. User Guide allows future human service agency’s private sector vendors direct database access when conducting business with the state.

Texas Department of Agriculture

Austin, Texas

Customer Service Representative - Licensing Department

June 2006 – October 2014

Manage customer licensing accounts. Support the Texas Department of Agriculture's licensing operations. Communicate extensively with internal and external customers on a daily basis through written correspondence, telephone, fax, e-mail, and in person. Meet with customers in person to gather information and process application forms and fees. Assist customers with clarification of their licensing needs. Provide assistance to customers with online agency software applications. Gather, organize and enter information and account narratives into agency databases. Databases include BRIDGE licensing Oracle DB software, Microstrategy report tool, TRS license production software. Scrutinize electronic and hard copy data to ensure accuracy of information. Provide guidance and advice to customers on navigating bureaucratic procedures. Generate and disseminate documentation, including forms, invoices, information sheets and licenses.

Michael G. Albrecht Page 3

Texas Department of Agriculture

Austin, Texas

Technical Writer/Business Forms Coordinator

September 2001 - June 2006

Manage documentation, including forms, instructions, policies and procedures. Read, write and edit documentation. Collaborate with Oracle systems analysts to match form information fields with database tables. Scrutinize process flows with staff during meetings. Conduct research online using state websites, including Texas Administrative Code, Texas Government Code, Legislature Online and Texas Register websites.

Broadwing Communications Inc.

Austin, Texas

Technical Writer/Web Content Developer

Cisco Network Training – Dallas, Texas

May 1999 - April 2001

3M/Entegee

Austin, Texas

Technical Writer

Contract position

February 1999 - April 1999

Fisher-Rosemount/CPU, Inc.

Austin, Texas

Technical Writer

Contract position

June 1997 - October 1998

Texas Department of Human Services/Victina Systems

Austin, Texas

Technical Writer/Network Technical Support

Contact Position

November 1996 - May 1997

Dell Computer Corporation

Austin, Texas

Network Server Support Technician

August 1996 - November 1996

IBM/CTG Inc.

Austin, Texas

Network Support Analyst

Contract Position

June 1995 - April 1996

Michael G. Albrecht Page 4

Texas Department of Protective and Regulatory Services

Austin, Texas

Technical Writer/Researcher

Contract Position

June 1994 - December 1994

Texas Department of Information Resources

Austin, Texas

Technical Writer/Technology Researcher

Internship

Summer 1993

Computer Experience

MS 365 Suite

MS Windows

MS Visio

Adobe Framemaker

Adobe Dreamweaver

Novell Netware

Multiple proprietary databases and applications

Public Policy Research Tools

Texas Administrative Code (TAC)

Texas Government Code

Texas Legislature Online

Texas Register

THOMAS Federal Legislative Information

LexisNexis

Certifications

Novell Certified Netware Administrator 4.1

Texas Education Agency (TEA) Secondary School Teacher's Certificate

Earth-Space Science, History, and Social Studies (Lifetime Certificate)

Member

Information Systems Security Association (ISSA)

(ISC)2

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