Project Manager Customer Service

Objective

I am looking for a position as a project manager for a software or internet company, that could challenge me into excel in my career by expanding my talents and skills and at the same time contribute to the growth of the company.

Experience

Project Manager for Verizon IT 2014-Present

Newtech Srl.

Newtech provides outsourcing solutions to several companies including Verizon. I as Project Manager am assigned to the IT division where we develop and deliver solutions to different clients based on their requirements, hence we are involved in the complete software lifecycle.

Our team provides development and tier III support for 8 different applications. Our workload is designed to deliver monthly releases with several features for these applications; this requires a constant planning and the use of agile methodologies to accomplish our goals.

Project Manager for Claro Dominicana 2013-2014

Newtech Srl.

Newtech provides outsourcing solutions to several companies including Verizon. I as Project Manager am assigned to the IT division where we develop and deliver solutions to different clients based on their requirements, hence we are involved in the complete software lifecycle.

Our team provided development and tier III support for one of their core applications. Our workload was designed to deliver monthly releases with several features; this required a constant planning and the use of agile methodologies to accomplish the business goals.

QA Project Manager for Verizon Business 2012-2013

Newtech Srl.-

Newtech provides outsourcing solutions to several companies including Verizon. Me as Quality Assurance Project Manager was assigned to the Business division where we executed the Quality Assurance and Quality Control of several applications.

For our team, the project lifecycle was only covering the Quality Assurance phase of the software lifecycle, and my role was to manage a group of QA Analysts and integrate all the project areas with them.

Customer Service Representative for SiriusXM 2008-2011

Stream Global Services.

For this position I was assigned as customer service agent assisting via phone in 3 different areas such as billing support, technical support and customer retentions providing instant assistance and ensuring a kind customer experience.

Education

Certified Associate Project Manager, CAPM June 2013 – June 2018

1624547

Industrial Engineer 2005-Present

Universidad Autónoma de Santo Domingo

High school Diploma in Business 2000-2004

Politécnico Profesor Simón Orozco

Skills

Analysis

Customer Satisfaction

Engineering

Bilingual (Spanish/English)

Experience with Microsoft Office Suite

Microsoft SharePoint

HP Quality Center

Team Leadership

Technical Writing

Software Testing Skills

Selenium Automated Testing Skills

Adobe Photoshop CS5

SEO

HTML5

Basic CSS Skills

Basic UNIX (Logs Debugging)

Basic Weblogic concepts

SVN/CVS Management

Redmine

Scrum

JIRA

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