Customer Service Maintenance

JOSE ARRIAGA

*** ***** ****** **, ** Paso TX ****5

***********@*******.*** 915-***-****

CAREER OVERVIEW

Service-oriented Telecommunications Technician with over 10 years career experience in telecommunications wireless and cable environments. Dedicated professional with expertise in installation and maintenance of telecommunication equipment computer hardware systems and software and analog and digital diagnostic and repair techniques. Possesses excellent time management and organizational skills.

QUALIFICATIONS

Installation Service & Repair

Project Management Cat 5 & Data Networks

Performs well in fast paced, high pressure environments.

Diagnose and Troubleshoot

DSL, VDSL, VOIP, Wireless Networks. Security Equipment.

Expertise in the development and implementation of voice and data equipment.

Experienced in the configuration and maintenance of numerous telecom systems, hardware and software applications.

WORK EXPERIENCE

JOB TITLE ALPAX INC. IT/WAREHOUSE MANAGER

01/2013 TO 11/2016 HOUSTON TX

Coordinated incoming and outgoing stock deliveries and logistics.

Load containers, pallets, and trucks for deliveries via road in all states

Record stock movement and deliveries in database and prepare daily reports

Performed forklift operations and safety checks.

Experienced in managing inventories and coordination of orders and deliveries with ability to prioritize conflicting demands.

Created many forms to improve efficiency via Microsoft office.

Installed software on all computers, maintained printers and networks connections, repaired computers by correcting hardware issues.

JOB TITLE AT&T UVERSE PREMISE TECH

09/2007 TO 6/2011 HOUSTON TX

Installation and repair of all Uverse and IP - DSLAM Systems, wiring and equipment.

Responsible for in field safety, company vehicle and company equipment.

Performed troubleshooting on low voltage telecom wiring, in home networking and computer systems.

Responsible for customer education of Uverse television, HSIA, and Voice service

Installation and maintenance wireless router and modem.

Provided great customer service.

JOB TITLE US ARMY MULTICHANNEL RADIO TRANSMISSION OPERATOR / MAINTAINER

03/2003 TO 03/2007 SIERRA VISTA, AZ

Installs, operates, and performs unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas and associated equipment.

Analyzes BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit.

Installs, operates, performs strapping, re-strapping, preventive maintenance checks and services, and unit level maintenance on communication security devices.

Operates and performs Preventive Maintenance Checks and Services on assigned vehicles.

Installs, operates, and performs preventive maintenance checks and services on assigned power generators.

Supervises operations and assists team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems.

Supervises, performs and assists team members in the performance of unit level maintenance on assigned communications equipment.

Requests logistical support, prepares input for statistical and other operational reports.

EDUCATION AND TRAINNING

1999 High School Diploma: General

Riverside High School- El Paso, TX

2003 Certificate: Multichannel Radio Transmission Operator/ Maintainer

US ARMY

Served 1 year overseas in IRAQ in a combat area 2005 to 2006

2014 to present IT/ Web Design BS

Central Texas College – Online courses currently in progress.

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