Customer Service Manager

Jason Breese

*** ********* ****, ************** ** 37075

615-***-****

********@*****.***

Skills and Qualifications

• Achieved performance goals in management over the past 12 months

• More than 10 years of experience in developing personal growth plans for clients

• 500+ continuing education hours in resource management and social networking

• Training in loss prevention and negotiating terms for service contracts

• Building professional relationships with clients and resolving barriers to service

Education BSW, Social Work, Oakwood Adventist University

MBA (graduate student), Western Governors University

Relevant Experience & Accomplishments

• Promoted twice within the past 8 months (2016)

• Networking with contacts to secure financial resources for clients

• Trained fellow employees on policy and procedures for engaging clients

• Facilitated group counseling for at-risk youth

• Developed training modules for resident assistants Oakwood University

• Organized social events for phi alpha honor society

Management/Supervision

• Currently supervising a customer service management team and over 20 associates

• Managed over 800 cases (brokered services and built clients’ social networks)

• Supervised a team of 12 residential staff at Oakwood University

Employment

Zone Manager (July 2015 to present) Walmart Retail Supercenter

• Supervise a team of customer service managers, cashiers, greeters, and lot assistants

• Resolve customer complaints and mitigate dissatisfaction with products and services

• Monitor and audit all cash registers in the facility.

• Order and maintain front-end merchandise

Case Manager (July 2013-July 2015) Volunteer Behavioral Health, Middle TN

• Developed working relationships with clients to broker new connections with local providers

• Trained new co-workers on linking clients to medical resources and monitored outcomes

• Negotiated contracts with charitable organizations for in-kind donations

Case Manager (2011-2013) Centerstone Mental Health, Nashville

• Developed working relationships with clients to broker new connections with local providers

• Trained new co-workers on linking clients to medical resources and monitored outcomes

• Negotiated contracts with charitable organizations for in-kind donations

Substance Abuse Counselor (2008-2011), Middle TN. Treatment Center, Nashville

• Provided advocacy and referral services to drug dependent adults

• Assessed client strengths, needs, abilities, and preferences to guide progress toward goals

• Developed personal growth plans and managed resources for clients

Substance Abuse Counselor (2005-2008), Huntsville Metro Treatment Center, Alabama

• Provided advocacy and referral services to drug dependent adults

• Assessed client strengths, needs, abilities, and preferences to guide progress toward goals

• Developed personal growth plans and managed resources for clients

Contact this candidate