Change Management Coordinator
Resume:
ROGER SHOEMAKER
**** ********** ****, ********* ***-D, Charlotte, North Carolina 28209
*************@*****.***
CHANGE MANAGEMENT COORDINATOR
Industry Preference: Information Technology
QUALIFICATIONS PROFILE
Results-driven, highly organized, and multifaceted professional with strong background in information technology, encompassing network, security, and change management. Knowledgeable of Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM). Effective at cultivating positive relationships with individuals of different levels, cultures, and backgrounds. Bilingual in English, with conversational fluency in Chinese. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint).
AREAS OF EXPERTISE
Network Administration Solutions Integration Security Operations Process Improvement
Staff Supervision and Development Business Management Client Service and Relations
RELEVANT EXPERIENCE
United States Army, Various Locations
G6 NETWORK OPERATIONS OFFICER, United States Army Central (USARCENT), Camp Arifjan, Kuwait 2016–2017
- Administered the evaluation, organization, and processing of network requirements.
- Assessed software and hardware that gained approval in the network; and managed the expansion of network services.
- Supervised over 40 soldiers, while functioning as a project manager, in charge of handling requirements in coordination with 2 military units and costs more than $300K.
PLATOON LEADER, 324th Expeditionary Signal Battalion, Greenville, SC, USA 2013–2016
- Planned and coordinated training exercises involving satellite communications with other military establishments, while maintaining network and situational security.
- Led 45 soldiers through monthly training exercises as well as with their civilian careers.
OTHER EXPERIENCE
King Tiger TaeKwonDo, Charlotte, NC, USA
STUDIO MANAGER 2015–2016
Caribou Coffee, Charlotte, NC, USA
SHIFT MANAGER 2012–2016
GameStop, Charlotte, NC, USA
GAME ADVISOR 2014–2015
Wells Fargo, Charlotte, NC, USA
TELLER 2013–2014
The Pest Control Authority, Charlotte, NC, USA
PEST CONTROL TECHNICIAN 2013–2014
Lingnan University, Tuen Mun, Hong Kong
ENGLISH TUTOR 2011
Guizhou University, Guiyang, China
ENGLISH TUTOR 2009
EDUCATION
Bachelor of Arts in International Studies ~ Presbyterian College, Clinton, SC 2012
Reserve Officers' Training Corps (ROTC) Scholarship
Coursework in Culture and Language~ Lingnan University, Tuen Mun, Hong Kong, 2011
Coursework in Culture and Language ~ Guizhou University, Guiyang, Yunnan Provence, China 2009
CERTIFICATIONS
CompTia Networking + CompTia Security +
MILITARY AWARDS
Army Completion Medal Meritorious Service Medal Overseas Service Ribbon
ACTIVITIES
Member, Secretary, Alpha Sigma Phi Fraternity
Violinist, Presbyterian College Orchestra
Third Dan Black Belt in TaeKwonDo
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