Customer Service Administrative Assistant
Resume:
Shristy Chapagain Neupane
***** *********** *****, **********, ** 22192
*******.*********@*****.***
Objective:
To obtain an opportunity to learn and growth within a company Education:
George Mason University Fairfax, VA
Bachelor of Science: Information Systems and Operations Management Overall GPA 3.47
Graduation date May 2017
Related Courses
Introduction to Business Information Systems, Database Management Systems, System Analysis and Design, Project Management, Operation Management, Network and Security, Data Warehousing, Software and Data Quality, Business Capstone
PROJECT
Systems Analysis and Design: Worked with developers and designers to create RFID System to improve and support Walmart’s existing operation system which will increase Walmart’s productivity and efficiency, while meeting the goal to reduce customers’ wait time.
TECHNICAL SKILLS
Application: MS Project, MS Visio, Access, MS Word, MS Excel, MS PowerPoint
Database: SQL Server
Management Studio 2016, SQL Server Data Tools 2016, Tableau 10, Visual Studio 2015.
Operating System: Windows 8/9/10/ VISTA Professional, Mac OSX.
Computer Monitoring Tool: Wireshark
Excellent understanding of Systems Development Life Cycle (SDLC) and Methodologies such as Agile, Waterfall
Apply the SQL for both database implementations as well as information retrieval
Use of data warehouses for reporting and OLAP
Understanding the uses of relational database objects such as views, indexes, partitions, constraints, and triggers.
Develop and interpret a wide range of charts and graphs
Enhance and customize visualizations as needed for a specific business context Experience
First Virginia Community Bank Nov 2013-Present
Teller/ Administrative Assistant / Customer Service Springfield, VA
Perform basic transactions such as accepting deposits and loan payments
Verify cash and endorsements, cashing checks
Prepare individual daily balance of teller cash transactions as well as other reports
Follow all operating procedures as outlined in Branch Operations Manual.
Office support activities for CFO and CIT, word processing, creating spreadsheets, filing and other documents within prescribed timelines for review and analysis.
Assisted CFO with the interpretation for data and facts, acquire, analyze, and prepare presentations of program and budget data for use in program decision-making for new projects.
Languages
Fluent in Nepali
Conversational in Hindi &Urdu
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