Quality Assurance Customer Service
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION Jhonny Avilio Olivar Contreras
Nueva Casarapa Urbanization. H1-18 Chalet. Laguna Baja Area. Plaza County. Miranda State. Venezuela. Post Code 1220.
+582*********,+582*********,+582*********. Cell phone:
******.******@*****.***, ********@***.**, ************@*****.***, ************@*******.***
Sex: male Date of birth: 18 February 1962
WORK EXPERIENCE 1. October 2015-Present
Lean Manufacturing Advisor. Vsoftlearning Inc. Caracas. Venezuela 2. January 2009-Present
Full Time Assistant Teacher in Statistics, Management and Quality Assurance. Simon Bolivar University (USB). Camurí Grande Branch. Vargas State. Venezuela. 3. October 2002-Present
Part Time Teacher of Quality and Environmental Management, Data Recollection Instruments and Sample Tabulation and Coordinator of General and Applied Statistics Coordination, Francisco de Miranda College. (CUFM). Mijares a Jesuitas Square. Caracas. Venezuela. 4. January 2013-July 2013
Part Time Assistant Teacher of Applied Statistics for Tourist Business Administration. Nueva Esparta University (UNE). Los Naranjos Street. Caracas City. Venezuela. 5. January 2009-October 2014
Quality and Six Sigma Advisor and Auditor for Goods and Services Companies. Quality Analysis SAYBIS Inc. Caracas. Venezuela.
6. January 2010–October 2012
Teacher of Tools of Quality Assurance and Quality Management Diplomate. Simón Bolívar University (USB). Sartenejas. Miranda State. Venezuela. 7. January 2011-Nevember 2011
Teacher of Quality Assurance and Statistical Quality Control for the Diplomate of Expert Formation and Ron Industry Managers. Santa Teresa City. Aragua State. Venezuela. 8. April 2011-July 2012
Russian Language Teacher Level I, II and III. Simón Bolívar University (USB). Sartenejas. Miranda State. Venezuela.
9. September 2008-December 2008
Part Time Assistant Teacher of Mathematics I. Simón Bolívar University (USB). Camuri Grande Branch. Vargas State. Venezuela.
10. February 2004-July 2004
Part Time Assistant Teacher of Mathematics IV, Applied Statistics and Mechanic. Open National University of Venezuela (UNA). San Bernardino Street. Caracas. Venezuela. 11. October 2001-July 2002
Part Time Assistant Teacher of General and Applied Statistics. Santa María University (USM). El Paraíso Street. Caracas. Venezuela.
12. February 2001-July 2002
Statistical Quality Control Advisor. Sumatoria Group Inc. La Paz Street. Caracas. Venezuela. 13. February 2001-July 2001
Part Time Assistant Teacher of Mathematics. Institute of Industrial Technology Rodolfo Loero Arismendi (IUTIRLA). La Yaguara Street. Caracas. Venezuela 14. February 2000-July 2000
Quality Assurance Advisor for Civil Association Teachers on the Web. El Paraíso Street. Caracas. Venezuela.
15. April 2000-July 2000
Data Recollection Instruments and Sample Tabulation Advisor. FONDONORMA Inc. Andrés Bello Street. Caracas. Venezuela.
16. March 1996-April 2009
Full Time Physics and Math Teacher. “De Aplicación” College. Montalbán III Street. Caracas. Venezuela.
17. January 1988-July 2002
Full Time Physics and Math Teacher . “El Ángel” College. Chuao Street. Miranda State. Venezuela. 18. September 1985-July 1986
Full Time Physics and Math Teacher. “Centro de Estudios Integrales” College. Santa Mónica Street. Caracas. Venezuela.
EDUCATION 2003 – 2007 M.Sc in Quality Systems. Thesis Title: “Methodological Design for Quality Assurance through a Inferential Statistical Model”. Catholic University Andrés Bello (UCAB). Caracas, Venezuela. 1995 – 2002 Bachelor of Science. Statistics. Thesis Title: “Informational Statistical System for Educational Quality Assurance in El Angel College”. Central University of Venezuela (UCV). Caracas, Venezuela. 1985 – 1990 Bachelor of Science. Physics and Math. Thesis Title: “Educational Measuring in Mathematics Performance for Students in the Institute of Industrial Technology Don Bosco”. Catholic University Andrés Bello (UCAB). Caracas, Venezuela.
TRAINING 1. January 2016-February 2016
“Quality Management System Auditor ISO 9001-2015”. Simón Bolívar University (USB). European Register of Certificated Auditors (ERCA). Sartenejas Street. Miranda State, Venezuela. 2. March 2011-May 2011
“Curricular Design Diplomate proposed by the USB”. Simón Bolívar University (USB). Camurí Grande Branch. Vargas State, Venezuela.
3. April 2010- June 2010
“Project and Scientific Article Design”. Simón Bolívar University (USB). Camurí Grande Branch. Vargas State, Venezuela.
4. April 2010-May 2010
“Corporate Social Responsibility ISO 26000 Norm”. Venezuelan Advancement of Science Foundation
(FUNDAVAC). Bello Monte Street. Caracas, Venezuela. 5. April 2009-June 2009
“MS PROJECT Quality Control Project”. Simón Bolívar University (USB). Sartenejas Street. Miranda State, Venezuela.
6. March 2009-May 2009
“Venezuelan History of Mathematics Teaching”. Catholic University Andrés Bello (UCAB). Montalbán Street. Caracas, Venezuela.
7. January 2009-March 2009
“Lean Teaching and Active Learning Process”. Simón Bolívar University (USB). Camurí Grande Branch. Vargas State, Venezuela.
8. January 2009-February 2009
“Industrial Safety, Risk Management, Quality Assurance and Productivity Course”. Profesional Actualization and Research Center (CEAPROF). Central University of Venezuela (UCV). Caracas, Venezuela.
9. February 2009-March 2009
“Quality Management System ISO 9001-2008 Norm Course”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas, Venezuela. 10. February 2008-April 2008
“Observational Astronomy Course”. Humboldt Planetarium Dome. Caracas. Venezuela. 11. May 2008-June 2008
“Curriculum Design for High School Educational System”. Ministry of Education. Caracas. Venezuela.
12. August 2006-September 2006
“Strategic Planning and Business Development Course”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas. Venezuela. 13. February 2006-March 2006
“Key Performance Indicator ́s KPI ́s for Lean Manufacturing”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas. Venezuela. 14. June 2006-July 2006
“Lean Mathematics Teaching for High School Educational System”. Simón Bolívar University (USB). Caracas, Venezuela.
15. September 2003-October 2003
“Informatical and Basic Computer Applications Course”. Experimental Pedagogical Libertador University (UPEL). Caracas, Venezuela.
16. July 2003-August 2003
“ Quality Management System ISO 9001-2000 Norm Course”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas, Venezuela. 17. May 2003-June 2003
“Quality Management System Documentation ISO 9001-2000 Norm Course”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas, Venezuela. 18. March 2003-May 2003
“Quality Assurance Auditor ISO 9001-2000 Norm Course”. Integrated Group For Enterprises ́ Development (GIDE). Engineering College of Venezuela. Caracas, Venezuela. 19. January 2003-February 2003
“Organizational Ethics and Values”. Santa Maria University (USM). Caracas, Venezuela. 20. April 2002-June 2002
“Educational Management and Supervision”. Santa Maria University (USM). Caracas, Venezuela. 21. March 2001-April 2001
“Strategic Proactive Management and Productivity”. Engineering College of Venezuela. Caracas, Venezuela.
22. October 1995-July 1998
“Intensive English Language Course”. Venezuelan-American Center (CVA). Las Mercedes Street. Caracas, Venezuela.
23. February 1995-June 1996
“Intermediate Japanese Language Course”. Venezuelan-Japanese Association (AVJ). La Hoyada Street. Caracas, Venezuela.
24. January 1993-June 1993
“General Insurance Technique and Services Course”. Orinoco Insurance Inc. Fuerzas Armadas Street. Caracas, Venezuela.
25. September1980 – July 1985
“ Sound Electronic Technology”. LIKI. Saint Petersburg. Russia. PERSONAL SKILLS Mother Tongue Spanish
Other languages
English
Russian
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken Spoken
Interaction production
C2 C1 B2 B2 C1
C2 C1 B2 B2 B2
Computer Skills Microsoft Office, MS Project, SPSS Other Skills Team Management, Leadership, Project Management, Quality Audit Assistant, Six Sigma Advisor, Lean Manufacturing and KPI ́s Advisor, Customer Service. Strategic Management. Statistical Sampling Technique. Data Recollection Instruments Technique. Quality Function Deployment QFD.
Driver ́s License Type: Third Degree of Driver ́s License. Issuance date 28/04/2012, Expiration date 18/02/ 2022
ADDITIONAL INFORMATION Conference Participation
February 02/12/2017, February 02/17/2017
1. I Institutional Day of Dissemination in Research, Development and Innovation. Title of the Conference: "Risk Management System in the Organization through ISO 31000". Simon Bolivar University. Seat of the Coast. Camurí Grande. State Vargas. Venezuela November 11/30/2015, December 12/03/2015
2. LXV Annual Convention of Venezuelan Association for Science Development (AsoVAC), Conference Title: “Continuous Improvement for Environmental Management with ISO 14001 Norm”. Simón Bolívar University. Camurí Grande Branch. Vargas State. Venezuela. May 05/15/2014, May 05/20/2014
3. VIII Institutional and Science Conference in the Institute of Industrial Technology Tomas Lander, Conference Title: “Quality Assurance using ISO 9000-2000 Standard Norms”. Ocumare del Tuy City. Miranda State. Venezuela.
May 05/15/ 2012, May 05/20/2012
4. VII Institutional and Science Conference in the Institute of Industrial Technology Tomas Lander, Conference Title: “Key Performance Indicator ́s and Lean Manufacturing Procedure”. Ocumare del Tuy City. Miranda State. Venezuela.
June 06/26/2011, June 06/30/2011
5. XIII Inter-American Conference of Mathematics Teaching. Conference Title: “Didactics of the Math Teaching for High School”. Pernambuco State. Brasil. February 02/08/2011, February 02/14/2011
6. International Congress of Educational Innovations, Social Management and Community Participation, Key for Human Talent Empowerment. Conference Title: “Quality Management and Education”. La Asunción City. Nueva Esparta State. Venezuela. November 11/05/09, November 11/12/09
7. Latin American Statistics and Probability Congress (CLAPEM 2009). Conference Title: “Quality Function Deployment QFD applied to Customer Service” . Puerto Azul Club. Vargas State. Venezuela.
Publications
1. “Quality Assurance using ISO 9000-2000 Standard Norms ”. CONHISREMI, ISSN: 1690- 7760. N 2, Vol. 12. REVENCYT, OEI, DOAJ LATINDEX, (2014). 2. “Key Performance Indicator ́s and Lean Manufacturing Procedure”. CONHISREMI, ISSN: 1690- 7760. N 1, Vol. 8. REVENCYT, OEI, DOAJ LATINDEX, (2012). 3. “Quality Management and Education”. CONHISREMI, ISSN: 1690-7760. N 2, Vol. 7. REVENCYT,OEI, DOAJ LATINDEX, (2011).
4. “ Who we are, What ́s we want to, Where we are going ?”. www.fundacionlatortuga.org
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