Customer Service Sales Representative

Professional Summary

Skills

Education

Work History

VICTORIA STAPLETON

**** ********* *** *., ******* Grove, MN 55016 • Home: 651-***-**** • Cell: 651-***-**** • *.***********@*****.***

Meticulous Receiving Clerk, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Skilled Customer Service Associate with experience in the manufacturing and shipping.

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the manufacturing and shipping department

Project management

Strong verbal communication

Powerful negotiator

Team leadership by following rules, being on time, being self motivated, andgo with changes with

positive attitude

Team liaison

Conflict resolution

Extremely organized

Client assessment and analysis

Staff development

Self-motivated

Team leadership

Associate of Science: business and interoffice studies, 1974 Anoka Vocational College & Anoka Community College - Anoka, MN Top 1% of class

Continuing education in business

Student government representative

Continuing education in business and marketing.

Customer Service Lead, 07/2015 to Current

Lightning Disposal – 10730 Briggs Road, Inver Grove Heights, MN 55077 Developed new process for employee evaluation which resulted in marked performance improvements. Implemented marketing strategies which resulted in 12% growth of customer base. Analyzed departmental documents for appropriate distribution and filing. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Assisted various business groups with document organization and dissemination during acquisitions. Customer Service Claims Department, 07/2000 to 11/2011 Minnesota Life Insurance Company – Downtown St. Paul, MN worked in busy environment answering phones, returning outbound call to customers with concerns, establish a positive attitude in my voice and in person,

Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Customer Service Associate-Dispatcher, 03/1998 to 11/2000 American Automobile Association – Burnsville, MN

answer members calling for emergency help

Implemented marketing strategies which resulted in 12% growth of customer base. Developed new process for employee evaluation which resulted in marked performance improvements. Manifest Supervisor-Shipping Clerk, 11/1991 to 01/1998 Bell Industries – South St Paul, MN

Developed "hazard material" packaging, labels, and forms needed to ship packages Accomplishments

Certifications

Performed initial client assessment and analysis to begin research process. Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Assisted various business groups with document organization and dissemination during acquisitions. Creative Problem Solving:

Resolved product issue through consumer testing.

Supervision

Supervised team of three staff members.

Effective Communication

Followed up and kept track of expected orders

"Employee of the month" 3 times for outstanding customer service in number of calls taken for that month and solving concerns correctly

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