Customer Service Manager

Ashwathi Olakangil

Call: 408-***-**** E-mail: **.*********@*****.***

Education

California State University East Bay: College of Business and Economics May 2017

Masters of Business Administration, Major: Marketing

University of Mysore: Department of Arts May 2002

MA in Mass Communication & Journalism, Major: Public Relations & Advertising

Maharishi Dayanand Saraswati University: Sophia Girls’ College May 2000

Bachelor of Arts in English Literature, Psychology & Political Science

Experience

2002-2003: Public Relations Associate, PR Hub, Bangalore, India

Critical member of the Content team.

Undertook writing of all media pitch documents for new clients as well as the on-going and existing accounts.

Supported varying accounts by writing news articles and other public-related stories for Fast Moving Consumer Goods (FMCG) to the Hospitality industry.

Responsible for analyzing and writing final marketing report for each exiting client.

Journalist and Content Provider for a local business magazine -Businnes Gyan.

2003-2004: Marketing and PR Coordinator, The Hilton Group of Hotels, India

Conceptualized several successful campaigns and media projects.

Provided content for all media related communications pertaining to marketing, advertising and media interaction.

Garnered extensive local and international visibility which included panoramic coverage via visual and electronic media as well as direct response.

Acted as the media spokesperson representing the hotel.

Planned and executed both large and medium scale events within the hotel property.

Collaborated with VP Marketing to strategize and execute media campaigns, newsletters, blogs and quarterly reports.

2009 to 2010: ROI Technician, Iron Mountain, Salt Lake City, Utah

Collaborated and contracted with clients for distribution of medical information.

Proven track record of excellent customer service and recipient of Employee of the Month award.

Provided content to several newsletters.

2010 to 2011: Site Lead, Healthport, Salt Lake City, Utah

Provide training and guidance to the team regarding HIPPA.

Provide periodic analysis and reporting of department goals to upper management.

Release medical records to patients, attorneys and judiciary courts and insurance firms.

Provide monthly content for the hospital newsletter.

2011 to 2013: Area Manager, Healthport, Bay Area, California

Provide training and leadership to a team of 20 release of information technicians.

Manage and supervise the Release of Information department in 30 hospitals and clinics within northern California.

Plan, support and execute the release of legal and medical documentation to over 3000 requesting clients each month.

Provide direct feedback and communication with District Manager and VP.

Act as liaison between VP Release of information and each HIM Director within each of these 30 hospitals & clinics.

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