Technical Support Air Force

KENNETH R. BAILEY **** Pin Cherry Lane

Port Richey Fl 34668 727-***-****

740-***-**** cell **************@*****.***

EDUCATION:

Associate of Science in Electronics (AASE) DeVry Institute of Technology, Columbus Ohio. Studied digital and analog electronics technologies, with an emphasis on computer systems. GPA: 3.49 President’s List, Dean’s List

Microsoft Certified Systems Engineer (MCSE). Certification included all aspects of Microsoft based networking for computers. MCSEs held in Windows and Windows NT.

A+ Computer Certification This certification verifies competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

WORK EXPERIENCE HIGHLIGHTS:

2015 - present Computer Generated Solutions 4508 woodland corporate blvd. Tampa, Fl 33614 813-***-**** I.T. support for Honeywell and IBM leveraged campaigns. Work with Active Directory, Windows Systems, network allocations, printers set up

2004-2014 AT&T Mobility 925 East Park Drive Grayson KY 41143. Technical Support Representative. Responsible for telephone based troubleshooting all aspects of system and handset issues for customers of AT&T Wireless.

1999-2003 Ashland Independent Schools: Ashland, KY. Responsible for network maintenance, system software maintenance and installation, and teaching of basic computer skills and Microsoft based system.

1994-1999 Cabletron Corporation Ironton OH. Manufacturing Technician, responsible for component level troubleshooting and repair of networking circuit boards being manufactured at this facility.

1988-1991 Zenith Data Systems: St. Joseph, MI. Engineering Technician, responsible for testing and evaluation of development testing for drives and components used in Zenith brand computers at this manufacturing facility.

MILITARY EXPERIENCE:United States Air Force: Six years. Served as an administrative specialist, an Armed Forces Courier, and a Security Specialist, in charge of a secure communications center. Had a Top Secret security clearance, and was awarded the Air Force Achievement medal, and the outstanding unit ribbon. Duty stations included Bergstrom AFB, Austin, Texas, and Rhein Main Air Base, Frankfurt, Germany. Honorable Discharge.

Instructor Experience: One semester of experience teaching basic electronics and computers thru Ashland Community College, Ashland, Kentucky, thru a Microsoft Grant for Adult Education

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