Microsoft Office Customer Service

Joe Bird

262-***-**** **************@*****.***

http://www.linkedin.com/in/cmptergeekfreak

Marketing and IT Support

Marketing and IT professional with experience in trouble-shooting application, network and hardware issues. Assist business with marketing efforts, including website updates and Excel spreadsheets. Knowledge of technical terminology and solid understanding of computer languages. Strong customer service skills with an interest in helping others with computer-related problems.

Languages: XHTML, HTML, CSS, Java.

Technical Skills

Microsoft MySQL, Dreamweaver, Microsoft Office 2010 and 2013, .Net Beans, Visual Studio 2010 and 2013. Skilled upgrades to operating systems and software, data backup and virus removal. Adept at maintaining computer hardware components. Experienced in WordPress websites and themes. AutoCAD programs creating and viewing the drawings.

Education and Training

Waukesha County Technical College, Pewaukee, WI 2018

Associate of Applied Science- Web and Software Development

Program Coursework Included:

Intro to Networking CCNA 1

Java Script

It Business Strategies

Application of Web Technology

. Net Web Development

Mobile OS

Java programming

Fundamentals of support

Information System Design

Advance Java

Distributed Java

Work Experience

B/E Aerospace

Data Entry/ OE July 2016 to Present

Identify, analyze, and interpret trends or patterns in complex data sets.

Working on the data and figuring out which vendors have the better prices vs other vendors.

ULA project was one example of me identify the trends and patterns of the prices and few other things.

Creating excel sheet to track information about the trends that we need to improve.

Entering data from Entry Q for releasing the orders or modifying orders.

Microsoft Office product suite including Office 365.

Helping out coworkers with the computer issue that was with Microsoft office products.

The Cheel, Thiensville, WI

Web Development/Marketing March 2016-July 2016

Maintaining company’s website with latest technologies hardware (www.thecheel.com).

Creating an excel sheet to track the gift certificate we give out.

Updating website by adding pages or removing unnecessary pages that were are not needed.

Updating the Media list in an Excel sheet with latest information that includes all of the business names.

Marketing the business by handing out flyers, business cards and promotion items.

Providing trouble shooting. (Software, Hardware, Application and Network issue.)

Laminating New Drink Menus and Food Menu

Super Natural Distributors, Waukesha, WI May 2014–September 2016

Web Development Intern

Maintained company’s website with latest technologies hardware (www.sndonline.org).

Updated content and improved functionality.

Cleaned bugs out of the website.

Cmptergeekfreak 2008–current

Independent Business – Computer Support

Install, configure and maintain desktop and laptop PCs.

Update operating systems from XP, Vista, and Windows 7 & 8.

Knowledge of other operating systems including Windows 7, 8, 10 and a-bit of Apple OSX

Train clients in Windows 8 & 10.

Trouble shoot and repair hardware and network connection issues.

Perform data migration.

Knowledge of Internet Explorer, Firefox, Chrome, and Adobe Creative Suite

Microsoft Office product suite including Office 365 with people that may not understand to work with the program.

Other Professional Experience

Buffalo Wild Wings

Host, Crew Member and Captain 2014–June 21, 2016

Greet customers and seat at tables. Prepare food for the day.

Promoted to Captain. Insure customer satisfaction.

Follow State guidelines for sanitizing workplace.

Volunteer Activities

Built 10 computers with Spanish speaking capabilities for El Salvador schools through Good Shepherd Church.

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