Customer Service Manager

BRITTANY GEHLERT

** ******* *****, **** ************ Alberta, T8L 0E7

************@*******.***

Ph: 780-***-****

PROFESSIONAL SUMMARY

Quick learning and detail oriented dairy manager seeking a position that will expand on my skills in accounting and finance. Exceptional multi-tasking skills, along with a wide range of acquired abilities from a background in management and customer service.

SKILLS

Complex Problem Solving Critical Thinking

Customer and Personal Service Mathematics

Time Management Goal- driven Leader

Flexible Team Player Dependable and Dedicated

EXPERIENCE

Co-Owner: Present

Riverside Farms Honey: Spruce Grove, AB

Prepare reports on hive health for records and project future growth

Book-keeping of all finances and transactions

Perform financial future projected growth

Initiate and maintain customer relationships

Responsible for social media marketing and all other digital marketing

Dairy Manager: May 2005- Present

Riverside Farms Inc.: Spruce Grove, AB

Prepare reports concerning facility activities, animal treatments, medical records, birthing and

deaths.

Confer with manager to determine production requirements, conditions of equipment and

supplies, and work schedules.

Drive trucks, tractors and other equipment to distribute feed to animals.

Increased productivity and efficiency in regards to milk production.

Observe animals for signs of illness, injury, or unusual behavior, treating them as directed by

veterinarian.

Monitor animal care, maintenance, and breeding; increasing success rates.

Shift Supervisor: April 2011- May 2012

Starbucks: Edmonton, AB

Instruct employees and provide on-the-job training.

Resolve customer complaints or answer customers' questions regarding policies and

procedures.

Maintain records pertaining to inventory, orders, supplies, and machine maintenance.

Coordinate activities with other supervisory personnel.

Make custom drinks for customers while maintaining a high standard of customer service.

Prepare daily deposits.

Coordinate with manager and fellow employees to increase productivity and efficiency.

Assistant Director: May 2009- August 2009

Xtreme Summer Daycamps: Edmonton, AB

Receive payment by cash, check, or credit card.

Issue receipts, refunds, or change due to customers.

Keep records of customers' charges and payments.

Recruit, hire, train and evaluate primary staff and volunteers.

Maintain a safe play environment.

Communicate with children's parents or guardians about daily activities, behaviors, and related

issues.

Perform general administrative tasks, such as taking attendance, editing the day's agenda, and

making phone calls.

Organize and lead activities designed to promote physical, mental and social development, such

as games, arts and crafts, music, storytelling, and field trips.

EDUCATION

Degree: Bachelors in Business Administration Finance, April 2017

NAIT, Edmonton, AB

Diploma: Business Administration Accounting, June 2015

NAIT, Edmonton, AB

High School Diploma, June 2008

Edmonton Christian High School, Edmonton, AB

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