Sales Information Technology

STEPHANIE M. TSUMBU

514-***-**** ****.******@*****.***

I’m a graduate, looking for my next corporate experience. My main objective is to extend my knowledge. I am specialized in economics, statistics, business analysis and marketing. EDUCATION

CERTIFICATE IT & BUSINESS ANALYSIS, HEC MONTREAL, QC 2015- 2016

Academic Project 1 (SAP, Access, Excel): In a group of four, we created a fictional company by the name of ERP.sim that produced and distributed dairy products (cheese, milk, yoghurt and cream). The first step was to determine the roles, which included: sales chief, logistic and stock coordinator, pricing coordinator and vice president of sales. During many sessions, we were put through simulations, competing with our peers on a four sectional territory with varied tastes. As the pricing coordinator, my role consisted of managing price changes based on the demand and the market. Our goal was to maintain our margin during the simulations and maximising profit. At the end of the project, we produced a dashboard with all KPIs. The KPIs were defined based on finance (profits, price variation, profit margin, costs, losses), inventory (sold quantities, ordered quantities, excess quantities), product, and geography. Academic Project 2 (Visio, Access): In groups, we were given an essay about a fictional company. Based on that information we were able to define actors, roles, inputs, outputs and actions. We then produced modelling documentation

-Boundary diagram

-Process diagram ANSI

-RAM (responsibility assignment matrix)

-Matrix resource management

-Use case diagram, use case scenario

After this, we conducted a causal and value analysis and proceeded to a reengineering strategy. The last aspect of our project was focused on data structure, we constructed:

-Database structure diagram

-Class diagram

-Sequence diagram

PMBOK, Lean management, UML, Project management, Market research, Data mining, OLAP, ERP, Business Processing

BSC MATHEMATICS & ECONOMICS, UNIVERSITY OF MONTREAL, QC 2011- 2015

Statistics, Probability, Microeconomics, Macroeconomics, Financial mathematics, Econometrics, Accounting

FRENCH BACCALAUREATE (GED Equivalent) LYCEE FRANCAIS JULES VERNE, JOHANNESBURG, SOUTH AFRICA- 2010

Scientific, Mathematic Orientation

CERTIFICATION: Exam Probability of the Society of Actuaries (November 2013) IT SKILLS

EXPERIENCE

CUSTOMER EXPERIENCE REPRESENTATIVE, GREENWICH ASSOCIATES, MONTREAL, QC – October 2016 present

Using Dash and Confirmit systems to enter customers’ opinions on their banking experience. Customers vary from individuals to companies. Products are as follows: insurance, bank accounts, credit, and investment products. The goal is to get as much information as accurately as possible without creating bias.

SALES ASSOCIATE, GIGGLES, MONTREAL, QC Summer 2016 Selling products to customers. Knowing substitutes and complimentary products. Organize stock in store and knowing the price norms. Research inventory. Coordinate balloon counter (handle air machine, helium machine) SALES ASSOCIATE AND KEY HOLDER, BENTLEY, MONTREAL, QC Summer 2015

Promoting products. Coordinating the store’s finances at opening and closing, Point of sales (conducting transactions: sales, returns, exchanges). Managing stock exchanges with other stores as well as occasionally delivering said products. Organizing stock and inventory management (i.e. deleting defective products). Depositing gross sales at near by bank at day’s end IMAGING CLERK, MANULIFE FINANCIAL, MONTREAL, QC Summer 2014

Opening mail and organizing it by department. Documents were predominantly insurance claims. Scanning claims and archiving them. By request going back to paper proofs to verify information and rectifying them in the system.

Reference upon request

Languages Tools

VBA MS Visio

VB.net MS Access

Matlab MS Excel (VlookUps, Pivot Table)

SQL Qlikview

C Google analytics

SAP

“ What do you want to be when you grow up?”

A quest ion that is often asked, as early as one learns how to speak, and the answer is often very simple. But at this turn of the century, as fields merge and up to three generations fight for the same jobs, the answer is very much complex. But in order to reach said goals, one has to understand them, learn the how’s, the do’s and don’ts. Most of my peers have been able to reach maturity on their respective quests at an early age, I unfortunately wasn’t as aware. As I look at my academic history, which has been for the most part rocky; I am proud of what I have managed to accomplish thus far. I have a BSc. in Mathematics and Economics (June 2015 University of Montreal) and finished a certificate in information technology and business analysis (December 2016 HEC). The combination of these two programs is simply to allow me to use information technology as an analytical tool. My wish is to be a market analyst and eventually do an MBA.

But why pick me? I do not want to let my shortcomings outshine my potential, whether it is in my professional or educational experiences. I am not my marks, my capacities are not limited to my past experiences. On an interpersonal level I bring, my positive attitude, my thirst for knowledge and my willingness to work hard.

On a professional level, I bring my understanding of data and what it can do for your company. There is information everywhere.

In marketing, the collection of data is used to understand the demand, estimate it and maximize it.

In finance, the very movement of data defines the stock exchange. And you’re able as a company, for example to prepare for market imperfections such as moral hazard and adverse selection.

And in business management, with the appropriate evidence, one is capable of restructuring a company to obtain more efficient results. Using technical changes such as poka yoke or theoretical such as six sigma. The fact that Julie prefers product X may seem quite trivial. Why does she prefer product X? Is this preference related to her gender, social class, age, or the product quality? And if it is, to what extent? What is the probability that a person with a similar profile has the same tastes? To do such a study, one must collect a lot of data. Data, which needs to be transformed into information. Qualified individuals are therefore needed to manage such high volumes of data, interpret it, and sometimes make them say, what you want them to say. And I do believe, I could be that person for you.

There is much more you can do with a half filled glass than a full glass. But my answer to the question is: I want to be part of the minds that shift methodology in business and information technology. I want to find purpose in what I do. I want to be fulfilled in both my personal and professional life. And truly believe that this opportunity can bring me closer to that. I look forward to hearing from you regarding a personal interview. Please find enclosed my resume for your perusal.

Thank you, for your consideration.

Regards,

Stephanie Muanda Tsumbu

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