Active Directory Technical Support
Resume:
Shemroy Budhu
West Hartford, CT *6110
*********@*****.***
OBJECTIVE: To obtain a position in the computer industry, with a specialty in computer net-
Working computer desk help or related position.
IT Professional with extensive experience in the Engineering, Management and Support of Information Systems.
In-depth expertise in the Implementation, Analysis, Optimization, Troubleshooting and Documentation of LAN/WAN Network Systems.
Strong “Hands On” Technical knowledge.
Proven ability to lead and motivate teams to ensure success.
TECHNICAL EXPERTISE
VMWARE ESXI, Active Directory, Group Policy.
Knowledge of network troubleshooting/administration, network switching and network equipment,
Experience with Windows 2003, 2008 and 2012 Server operating systems and systems administration including server imaging, network configuration, Active Directory, administration, and server hardware troubleshooting.
Understanding of Server Cluster, Multi-site domain, Disaster recovery implementation for network.
Knowledge of TCP/IP LAN, WAN, Switches, and wireless technology
Advanced Server installation and troubleshooting (connectivity issues, service related issues, Event ID identification).
Knowledge of Macintosh OS in corporate world
PROFESSIONAL EXPERIENCE
Blue Diamond Solutions
Aug 2012 – Dec 2016
Helpdesk Manager
Provide Support for Windows Based, Macintosh and UNIX networks for small to medium sized businesses. Client include Dr. Reddy, Dwyer, Sunoco, Subway, Spectrum for Living. Including firewall, terminal services, QuickBooks, Uni-print, Exchange, Email, Lotus Notes, Suse-Linux, Linux, VLan, IP, Connectivity, and Macintosh: iPad, iPhone, Desktop Hardware/Software, Imaging. Service Disk Space Monitoring, Clients Profile and Virus Server.
Respond to elevated tickets from CRM/Service now and respond to client in a time manner
Rollout New Server (2008/2012) on esxi 5.0/5.1/6.1, install/configure/prepare server for remote deployments to Citrix and RDS broker including Group Policy for folder and desktop redirection.
Support over 2000 VMs including physical Server mostly IBM 3550 M4/M3
Responsible for all Backups in Veeam and Backup Exec.
Responsible for testing software, working closely with vendor to install apps and all it pre-requirements such as net frame, QBFC11, ODBC on Windows Server 2008 R2 and 2012
Responsible for all Testing and Installation in Production for all Third Party Apps including published in Citrix Apps Center, assign permissions and documentation.
Responsible for creating VM Server in ESXi 5.0/5.5 with Windows Server 2008R2 and 2012R2, QuickBooks and Third Party Apps including adding server to Citrix Farm and Publishing Apps.
Responsible for Documentation and Ticketing System – Linnium and CRM Works Closely with clients to fulfill their demand and satisfaction.
Remote Support of Windows 2003, 2008 and Virtual Server and Terminal Server environments
Troubleshoot and Maintenance Citrix Farms, Publish Applications, troubleshoot Citrix receiver errors, DNS, registry, documentation.
Troubleshoot and maintenance Windows Licenses Cal for Remote Desktop Session, including DNS, terminal services & server
Remote support for Windows desktops, and 2003/2008/2012 networks and Servers
Troubleshooting and Support of Exchange and Blackberry Enterprise Server.
Troubleshooting and Support of Citrix XenApp, Xen Desktop and Xen Server and QuickBooks 11.x, 12.x, 13.x on Citrix Receiver/RDP on both Mac/PCs
Provide hardware/software installation, software updates, configuration, troubleshooting and resolution.
Provide technical support on Exchange Server 2003/2007/2010 including services, DNS, OWA, Adding/Deleting user, Microsoft Outlook/2003/2007/2010/2013.
Contact proper vendor repair personnel for warranty repairs or when proprietary repairs are required.
Explain and demonstrate malfunctions to equipment vendors responding to warranty calls or proprietary contractor calls. Verify that vendors made proper repairs.
Monitor various systems’ and network performance, troubleshoot system problems, and conduct technical diagnostic analysis to determine the source of the hardware and/or system problem and develop data recovery methods if necessary.
Firewall Rules on Cisco PIX and SonicWall, VPN, Active Directory, File System Security
Domain Management, FTP Access Rules, Backup Policies, Antivirus Systems. Troubleshoot, Repair, Maintain, Install and Perform Testing Activities on Various Computer Equipment, Peripheral, Data Communication and Computer Network Systems.
EXPERIENCE: ASI SYSTEM INTEGRATION, New Hyde Park, NY
5/2010 – 8/2012 Computer Technician
Installed, configured (using imaging software), maintained and troubleshot
applications.
Repairs, services, and restored parts, boards, and equipment for Dell,
Hewlett Packard and leveno on laptop and desktop,Apple Imac and Macbook
Configure and troubleshoot (computer hardware and software).
Repairs, services, and restored parts, boards, and equipment for Lexmark
printer
Setup computer lab for client with desktop and laptop
Repairs, service, and restored parts and equipment for Apple Computer
Reconnect computer DOE computer systems, and troubleshoot problems
CABLEVISION - OPTIMUM ONLINE, Melville, NY
2/2006 – 10/2008 Level II Helpdesk Position
Provide over the phone technical support for Cablevision’s Optimum Online and Optimum Voice (VOIP) subscribers
Troubleshoot and monitor network connectivity
Configure DNS and DHCP settings
Adjust Browser settings and Firewall settings
Manage Email accounts in Email client Desktop Streaming customers Computer
PHOTOCIRCUITS CORPORATION, Glen Cove, NY
1992 – 2002 Computer Technician
Configure and troubleshoot (computer hardware and software).
Upgrade Pentium computers (memory, hard drives, CD ROM drives, and modems
and NIC cards).
Install operating systems (Windows 2000, Windows 98, Windows NT, MS DOS).
Configure and troubleshoot (Windows 2000, Windows 98, Windows NT)
Configure desktop setting, network protocols for WinNT and Win 2000.
Set up LAN Networks (installing Hubs and connecting RG-45 cables to nodes on
the Network.
Set up HP workstation with different ex-terminal to run Genesis 2000 Graphic
Editor and Auto CAD.
Data translation for Gerber data file into Genesis 2000 Graphic Editor.
Set up and troubleshoot Unix, Winnt, Win 98 and Dos to run Genesis 2000
Graphic Editor, also assigning I.P. address for users.
Secure and acquire data from file archive and translating customer Blueprint Data
and interrupting, verifying data translating is correct.
Also using pearl program script to troubleshoot and modifying Genesis 2000
Graphic Editor.
EDUCATION: CAREER VISION, NYC
1996 – 1998 INTERBORO INSTITUTE, NYC
Business Management
CERTIFICATE: Microsoft Certified Professional (MCP), CompTIA A +,CompTIA Network +,
Apple ACMT .
TECHNICAL SKILLS:
Networking: LAN, WAN, TCP/IP, Cabling (UTP, STP and COAX), Servers, Domain Controller, DHCP, DNS, Group Policy, FTP, Cisco Router, Switch, Cable Modem, POP3, SMTP
Operating Windows Operating Systems (W2003 Server, W2000 Server, WNT, System: WXP, WME, W98) MS-DOS, Mac OSX, OS9, OS10
Software: Microsoft Office Suite, Internet Explorer, Mozilla Firefox, Netscape, Ms Outlook, Remedy, Novel GroupWise, Citrix
REFERENCES
Furnished upon Request
Contact this candidate