Shemroy Budhu

* ****** *****

West Hartford, CT *6110

860-***-**** - 917-***-****

aczsn4@r.postjobfree.com

OBJECTIVE: To obtain a position in the computer industry, with a specialty in computer net-

Working computer desk help or related position.

IT Professional with extensive experience in the Engineering, Management and Support of Information Systems.

In-depth expertise in the Implementation, Analysis, Optimization, Troubleshooting and Documentation of LAN/WAN Network Systems.

Strong “Hands On” Technical knowledge.

Proven ability to lead and motivate teams to ensure success.

TECHNICAL EXPERTISE

VMWARE ESXI, Active Directory, Group Policy.

Knowledge of network troubleshooting/administration, network switching and network equipment,

Experience with Windows 2003, 2008 and 2012 Server operating systems and systems administration including server imaging, network configuration, Active Directory, administration, and server hardware troubleshooting.

Understanding of Server Cluster, Multi-site domain, Disaster recovery implementation for network.

Knowledge of TCP/IP LAN, WAN, Switches, and wireless technology

Advanced Server installation and troubleshooting (connectivity issues, service related issues, Event ID identification).

Knowledge of Macintosh OS in corporate world

PROFESSIONAL EXPERIENCE

Blue Diamond Solutions

Aug 2012 – Dec 2016

Helpdesk Manager

Provide Support for Windows Based, Macintosh and UNIX networks for small to medium sized businesses. Client include Dr. Reddy, Dwyer, Sunoco, Subway, Spectrum for Living. Including firewall, terminal services, QuickBooks, Uni-print, Exchange, Email, Lotus Notes, Suse-Linux, Linux, VLan, IP, Connectivity, and Macintosh: iPad, iPhone, Desktop Hardware/Software, Imaging. Service Disk Space Monitoring, Clients Profile and Virus Server.

Respond to elevated tickets from CRM/Service now and respond to client in a time manner

Rollout New Server (2008/2012) on esxi 5.0/5.1/6.1, install/configure/prepare server for remote deployments to Citrix and RDS broker including Group Policy for folder and desktop redirection.

Support over 2000 VMs including physical Server mostly IBM 3550 M4/M3

Responsible for all Backups in Veeam and Backup Exec.

Responsible for testing software, working closely with vendor to install apps and all it pre-requirements such as net frame, QBFC11, ODBC on Windows Server 2008 R2 and 2012

Responsible for all Testing and Installation in Production for all Third Party Apps including published in Citrix Apps Center, assign permissions and documentation.

Responsible for creating VM Server in ESXi 5.0/5.5 with Windows Server 2008R2 and 2012R2, QuickBooks and Third Party Apps including adding server to Citrix Farm and Publishing Apps.

Responsible for Documentation and Ticketing System – Linnium and CRM Works Closely with clients to fulfill their demand and satisfaction.

Remote Support of Windows 2003, 2008 and Virtual Server and Terminal Server environments

Troubleshoot and Maintenance Citrix Farms, Publish Applications, troubleshoot Citrix receiver errors, DNS, registry, documentation.

Troubleshoot and maintenance Windows Licenses Cal for Remote Desktop Session, including DNS, terminal services & server

Remote support for Windows desktops, and 2003/2008/2012 networks and Servers

Troubleshooting and Support of Exchange and Blackberry Enterprise Server.

Troubleshooting and Support of Citrix XenApp, Xen Desktop and Xen Server and QuickBooks 11.x, 12.x, 13.x on Citrix Receiver/RDP on both Mac/PCs

Provide hardware/software installation, software updates, configuration, troubleshooting and resolution.

Provide technical support on Exchange Server 2003/2007/2010 including services, DNS, OWA, Adding/Deleting user, Microsoft Outlook/2003/2007/2010/2013.

Contact proper vendor repair personnel for warranty repairs or when proprietary repairs are required.

Explain and demonstrate malfunctions to equipment vendors responding to warranty calls or proprietary contractor calls. Verify that vendors made proper repairs.

Monitor various systems’ and network performance, troubleshoot system problems, and conduct technical diagnostic analysis to determine the source of the hardware and/or system problem and develop data recovery methods if necessary.

Firewall Rules on Cisco PIX and SonicWall, VPN, Active Directory, File System Security

Domain Management, FTP Access Rules, Backup Policies, Antivirus Systems. Troubleshoot, Repair, Maintain, Install and Perform Testing Activities on Various Computer Equipment, Peripheral, Data Communication and Computer Network Systems.

EXPERIENCE: ASI SYSTEM INTEGRATION, New Hyde Park, NY

5/2010 – 8/2012 Computer Technician

Installed, configured (using imaging software), maintained and troubleshot

applications.

Repairs, services, and restored parts, boards, and equipment for Dell,

Hewlett Packard and leveno on laptop and desktop,Apple Imac and Macbook

Configure and troubleshoot (computer hardware and software).

Repairs, services, and restored parts, boards, and equipment for Lexmark

printer

Setup computer lab for client with desktop and laptop

Repairs, service, and restored parts and equipment for Apple Computer

Reconnect computer DOE computer systems, and troubleshoot problems

CABLEVISION - OPTIMUM ONLINE, Melville, NY

2/2006 – 10/2008 Level II Helpdesk Position

Provide over the phone technical support for Cablevision’s Optimum Online and Optimum Voice (VOIP) subscribers

Troubleshoot and monitor network connectivity

Configure DNS and DHCP settings

Adjust Browser settings and Firewall settings

Manage Email accounts in Email client Desktop Streaming customers Computer

PHOTOCIRCUITS CORPORATION, Glen Cove, NY

1992 – 2002 Computer Technician

Configure and troubleshoot (computer hardware and software).

Upgrade Pentium computers (memory, hard drives, CD ROM drives, and modems

and NIC cards).

Install operating systems (Windows 2000, Windows 98, Windows NT, MS DOS).

Configure and troubleshoot (Windows 2000, Windows 98, Windows NT)

Configure desktop setting, network protocols for WinNT and Win 2000.

Set up LAN Networks (installing Hubs and connecting RG-45 cables to nodes on

the Network.

Set up HP workstation with different ex-terminal to run Genesis 2000 Graphic

Editor and Auto CAD.

Data translation for Gerber data file into Genesis 2000 Graphic Editor.

Set up and troubleshoot Unix, Winnt, Win 98 and Dos to run Genesis 2000

Graphic Editor, also assigning I.P. address for users.

Secure and acquire data from file archive and translating customer Blueprint Data

and interrupting, verifying data translating is correct.

Also using pearl program script to troubleshoot and modifying Genesis 2000

Graphic Editor.

EDUCATION: CAREER VISION, NYC

1996 – 1998 INTERBORO INSTITUTE, NYC

Business Management

CERTIFICATE: Microsoft Certified Professional (MCP), CompTIA A +,CompTIA Network +,

Apple ACMT .

TECHNICAL SKILLS:

Networking: LAN, WAN, TCP/IP, Cabling (UTP, STP and COAX), Servers, Domain Controller, DHCP, DNS, Group Policy, FTP, Cisco Router, Switch, Cable Modem, POP3, SMTP

Operating Windows Operating Systems (W2003 Server, W2000 Server, WNT, System: WXP, WME, W98) MS-DOS, Mac OSX, OS9, OS10

Software: Microsoft Office Suite, Internet Explorer, Mozilla Firefox, Netscape, Ms Outlook, Remedy, Novel GroupWise, Citrix

REFERENCES

Furnished upon Request

Contact this candidate