Customer Service Manager
Resume:
PROFESSIONAL INTERESTS
Connect clients with necessary resources
Improve the lives of youth, adults and their families
Intervene during crises
Foster strong community relationships
EDUCATION
Northern Arizona University Flagstaff, AZ
Graduated with a Bachelor's in Social Work (BSW) August 2013 ~ May 2016
3.69 Overall GPA
Vicki Brown Carpenter Memorial Scholarship
Three semesters on dean’s list
Imperial Valley College Imperial, CA
AA in University Studies: Behavioral & Social Sciences September 2009 ~ June 2013
Founder and member of Campus club
WORK EXPERIENCE
Horizon Health And Wellness (Integrated Case Manager for SMI Population) Yuma, AZ • August 2016 – March 2017
As a Case Manager, I facilitated ART Meetings, provided supportive services to set and complete treatment goals, which included, but not limited to teach coping skills, socializing, problem-solving, individual counseling, group counseling and prevention services to clients.
Communicate well through brief telephone or face-to-face interactions with a person, family or other involved party for the purpose maintaining or enhancing a person’s functioning as well as Coordination of Care between different levels
Finding resources other than covered services throughout the community to meet basic needs such as food, shelter, clothes and furniture
Sonic (Front Person) Flagstaff, AZ • July 2015 – June 2016
Maintained high standards of customer service during high-volume, fast-paced operations
Communicated clearly and positively with coworkers and management
Resolved complaints promptly and professionally
Discipleship Ministries International (Overnight/Daytime Staff) Flagstaff, AZ • December 2015 – May 2016
Implemented a discipleship/mentorship program for at-risk teenage youth, including Bible studies and taking them to church
Coordinated various activities for the young men at the ranch during evening, morning and some afternoons
Interceded in conflicts with individuals and as a group; applying discipline for bad behavior and rewards for good behavior
Northern Arizona University (Summer Housing Assistant) Flagstaff, AZ • May – August 2014
Served students and conference groups on an as-needed basis
Helped Resident Hall Director turn over rooms in preparation for new conferences and camps
Planned and hosted events to foster community within the residence hall
Imperial Valley College Math Lab (Math Tutor) Imperial, CA • January – May 2013
Served as Statistics Specialist in a group learning environment
Provided additional tutoring for those with developmental needs and learning disabilities
VOLUNTEER EXPERIENCE
Redemption Church Flagstaff (Volunteer) Flagstaff, AZ • January 2015 – June 2016
Served in kids church by facilitating, managing and running a class with other volunteers with kids 1-10 years old
Worked with kids with special needs individually, as well as in a group as needed
Served in a variety of different areas as needed to help run various events or services
Sunshine Rescue Mission (Internship with NAU SW Program) Flagstaff, AZ • September 2015 – May 2016
Helped keep the facilities maintained and running to best serve the clients that come in for services
Had an understanding of the homeless and low income communities through conversations and facilitating a variety of intake surveys
Counseled and encouraged individuals as needed in social, psycho, and spiritual realms of life
Campus Life (Volunteer Staff Member) Imperial, CA • August 2012 – May 2013
Provided a safe environment for high school students to learn the Bible and share personal struggles
Developed and implemented creative methods to help facilitate learning
Hosted community development events to help a community heal from a student’s suicide
OTHER QUALIFICATIONS
Fingerprint Clearance Card
First Aid and CPR Certified
BENJAMIN SEAN SELAY
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REFERENCES
Anthony Gee
Redemption Church Flagstaff
Warren Quirk
Horizon Health and Wellness
Justin Dotson
California Gas Company
Anne Medill, Ph.D.
Northern Arizona University
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