Customer Service Computer

Lucas Finan

**** ****** ******, **********, ** **245 618-***-**** ********@*******.*** LinkedIn.com

Determined professional seeking out fresh challenges while delivering exceptional customer service.

•Dedicated student in Computer Management and Information Systems, pairing a deep knowledge of computer processes with a results-oriented approach to job tasks.

•An excellent communicator skilled at portraying challenging concepts to different levels of employees and customers.

•A detail-oriented worker capable of putting in hours of work on important tasks, from managing a restaurant on a daily basis to ensuring the accuracy of a pricing database.

•A natural leader with experience training, managing, and motivating workers to greater achievements.

Bachelor of Science – Computer Management & Information Systems – Southern Illinois University of Edwardsville, Edwardsville, IL

Anticipated Graduation – December 2017

PC Pro Certified

Network Pro Certified

Associate of Applied Science (Computer Applications) & Associate of Science – Kaskaskia College, Centralia, IL

Elected into the Who’s Who Among Students

President's List one semester / Dean’s List 4 semesters

Cross Country 4 years / Track 3 years / Baseball 1 year

GENERAL MANAGER / FINANCIAL CONSULTANT 02/09-Present

Hardees Carlyle, IL

Manage and supervise up to 30 employees through detailed instruction and communication geared towards improvement and achievement.

Control and maintain labor hours, equipment costs, and advertising to maximize company profits to achieve financial goals.

Conduct weekly and monthly meetings to ensure organizational efficiency.

Prepare Excel spreadsheets to achieve financial goals and achievements. These include formulating gross profit, daily sales, labor tracking, and equipment purchase tracking.

Develop and coordinate employee training programs for the entire store.

Identify and resolve problems efficiently, such as equipment maintenance, issues between coworkers, and product quality.

Received a certificate in food sanitation.

COMPUTER TECHNICIAN 01/15-05/15

INTERN 08/11-12/11

TechKnow Solutions Breese, IL

Interacted with customers to better understand the issues that occurred on their computer systems and ensured issues would be resolved in a timely manner.

Integrated general knowledge and technology problem solving techniques to repair customers’ computer systems.

Implemented anti-virus removal scans, such as Malwarebytes, Super-Anti Spyware, Spybot, and CCleaner, to remove viruses and excel the performance capability.

Reformatted computer systems to reset computer operating systems experiencing running and hard drive complications.

Installation of computer applications, hard drives, and files at customer’s request.

PAINTER / SUPERVISOR 02/08-10/08

Wiegmann Woodworking Damiansville, IL

Inspected finished products for defects prior to shipment to customers.

Monitored two to three employees on day and overnight shifts.

Supported co-workers in the completion of various projects.

Sanded, stained, and finished a wide variety of woodwork.

Accompanied deliveries to ensure customer satisfaction.

Contact this candidate