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Customer Service Air Force

Location:
Montgomery, AL
Salary:
30000
Posted:
April 13, 2017

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Resume:

Jennifer J. Janes

Email: j aczslt@r.postjobfree.com

**** ***** *****

Montgomery, AL 36108

Phone: 334-***-****

PROFESSIONAL OBJECTIVES AND PURPOSE

Experienced professional dedicated to uphold my core competencies while performing successfully the duties I have attained in the law enforcement career field, while allowing me the opportunity for further career advancement.

CORE COMPETENCIES

■ Dedication ■ Mentoring ■ Supervising ■ Self-improving

■ Team Oriented ■ Subordinate Focused ■ Leadership ■Motivation

EDUCATION

Auburn University Montgomery

Degree: Masters of Psychology

Currently Pursuing Degree- 23 semesters hours attained Troy University, Montgomery AL

Degree: B.S. Psychology

Minor: Military Operations

Date of Graduation: July 2014

Community College of the Air Force

Degree: A.S. Criminal Justice

Date of Graduation: August 2013

EMPLOYMENT

March 2016-Present - Wetumpka Alabama

Cocktail Server - Windcreek Wetumpka

● Uphold all laws, rules, and objectives while performing my duties

● Maintaining guest focus regardless of race, gender, and any other classifying obstacles

● Providing the best customer service as possible

● Delivering drink orders to guest in a timely manner

● Always striving to be the best of the best

● Provides a fun and enthusiastic shift with co workers in the prime of my duties

● Adhering to all rules and regulations set by Windcreek Casino Dec 2016 to present- Montgomery, AL

Personnel - United States Air Force

● Monthly trained on exillary customer service duties

● Maintain daily logs of all personnel assisted; directing individuals to assigned sections of support

● Prepares, standardizes, and enforces proper governance on all incoming and outgoing official documentations

● Great Mentor; provided guidance and training on proper formats of all documentations to subordinates and civilian members in accordance with office policies Nov 2006-Nov 2016 - Montgomery AL

Security Forces - United States Air Force

● Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel and resources

● Worked as Desk Sergeant while proof reading all incidents and making formal decisions based on the severity of the incident as well as all other office work requirements

● Performs air base defense functions contributing to the force protection mission

● Controls and secures terrain inside and outside military installations

● Defends personnel, equipment, and resources from hostile forces

● Operates in various field environments, performs individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, anti-terrorism duties and other special duties

● Operates communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment

● Provides armed response and controls entry and detects and reports presence of unauthorized personnel and activities

● Implements security reporting and alerting system

● Enforces standards of conduct, discipline, and adherence to laws and directives

● Directs vehicle and pedestrian traffic and investigates motor vehicle accidents, minor crimes, and incidents

● Apprehends and detains suspects, searches persons and property and secures crime and incident scenes

● Collects, seizes, and preserves evidence, conducts interviews of witnesses and suspects and obtains statements and testifies in official judicial proceedings.

● Responds to disaster and relief operations and participates in contingencies.

● Supervises and trains SF augmentees and analyzes reports and statistics.

● Provides on-scene supervision for security forces. Inspects and evaluates effectiveness of SF personnel and activities.

Nov 2004- Feb 2014 - Montgomery AL

Correctional Officer – State of Alabama

● Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates

● Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution

● Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Monitor, supervise and screen inmate visitor traffic; monitor periguard system; observe traffic in and around the compound

● Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc. Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems

● Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment

● Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room; initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items

● Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; c heck transportation vehicles daily



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