General Manager

Karey Pickett

**** *** ****** ***** *******, TN *8125 901-***-**** **************@*****.***

Objective:

Seeking a challenging management position where I can utilize my 15 years of experience as a store manager to contribute management/leadership and interpersonal skills to the benefit of the organization.

Experience:

GENERAL MANAGER Byrd Management McDonald’s 2006 - Present

Ensuring high standards of customer service

Recruiting new staff & developing existing staff

Maximizing profits & achieving sales target

Maximizing profitability and meeting sales targets

Ensuring compliance with health and safety legislation

Preparing promotional materials and displays

LEAD SUPERVISOR METHODIST UNIVERSITY HOSPITAL 11/2006 – 01/2008

Supervised team of fifty housekeepers & floor techs.

Provided housekeeping support to patients and workers.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

ASSISTANT MANAGER TARGET STORES 10/2002- 11/2006

Recruiting, training, supervising and appraising staff

Managed and set budgets

Maintaining statistical and financial records

Promoting and marketing the business

Dealing with customer queries and complaints

Overseeing pricing and stock control

Oversee loss and prevention efforts

MANAGEMENT

Develop, motivate, lead and encourage employee productivity. Improve operations, increase profitability, and enhance growth. Team Leadership and Budget Administration.

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Motivated, asses quickly and solve problems

SALES

Stimulate and motivate a productive sales force to maximize the company’s sales objectives.

Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

COMMUNICATION

Open minded

Assessing without being judgmental

Ability to be concise and clear

Ability to explain concepts differently so that all those present understand it at their level.

KEY ACCOMPLISHMENTS

Voted Outstanding Manager for the years of 1997, & 2016.

Achieved monthly sales goals for 14 months straight.

Maintain lowest employee turnover ratio in district for over three years.

Key person in turnaround of underperformed restaurants to achieve profitability.

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