Administrative Assistant
Resume:
Latasha Buchanan
Talking Rock, GA 30175
Ph: 706-***-**** Email: *******************@*****.***
OBJECTIVE
I am seeking a position in a professional and dynamic office environment where I can utilize my strong administrative and customer service knowledge.
EXPERIENCE
Piolax USA - Canton, GA 2016-Present
Machine Operator
●Completed start up procedures for beginning of the day
●Cleaned and maintained machinery as necessary
●Operated numerous machines when required
●Inspected parts for quality
●Completed necessary paper work needed to track production and packing
●Packaged material when ready to be shipped
Highland Rivers Health - Jasper, GA 2013-2014
Customer Service Representative
●Assisted clients by maintaining a calming environment and answering questions
●Answered and routed multi-line phone system
●Scheduled appointments for 7 separate therapists and/or doctors
●Completed intake procedures for new and returning clients
●Maintained all Electronic Medical Records
●Worked within HIPPA regulations
●Verified all insurance online and via telephone
●Maintained petty cash and change drawer
●Received co-pays
●Utilized telemedicine system
Rocco’s Pub – Jasper, GA 2013-2014
Server
●Greeted and served customers
●Opening and closing duties
●Proficient with POS system
●Responsible for payments collected throughout shift
●Assisted in training new server’s
Premier Indoor Comfort Systems – Ball Ground, GA 2010-2011
Lead Dispatcher/Customer Service Rep
●Routed and dispatched 10 service technicians throughout most of Georgia
●Prepared hourly time and piece rate weekly for A&R, RNC and Remodel payroll
●Assisted with A&R files and documents, including preparing documents for installers
●Proficient with TMS (Team Management Systems) program
●Assisted with collections
●Prepared and managed documents for warranties and rebates through Lennox
●Managed multi-line phone system
●Served customers by scheduling service, repair and maintenance appointments
●Ordered parts for repairs
Welchel Heating & Plumbing, Inc. – Jasper, GA 2006-2008
Office Assistant
●Answered phones and assisted customer
●Scheduled service appointments
●Constructed invoices and received payments in QuickBooks
●Prepared work orders in QuickBooks
●Assembled rough and final sheets for all HVAC and plumbing jobs
●Maintained all project files
●Assisted with all other clerical duties
Mountainside Pediatrics, LLC – Jasper, GA 2003-2005
Receptionist
●Answered phones and routed messages where necessary
●Responsible for maintaining all patient charts
●Assisted patients by anticipating their anxieties, answering guardians question and maintaining a calm atmosphere within the waiting area
●Scheduled appointments
●Worked within HIPPA regulations
●Assembled referrals
●Maintained petty cash funds
●Responsible for calculating payroll when office manager was out of office
●Verified all insurance
EDUCATION
Chattahoochee Technical College – Jasper, GA 2009-2011
●Major – Criminal Justice
●GPA – 3.6
Pickens County High School – Jasper, GA 1997-2001
●College Preparatory Diploma
●GPA – 3.9
SKILLS
●Proficient in Microsoft Office, as well as, various other software programs
●Type (55) WPM
●Dependable and punctual
●Knowledgeable in computer and printer maintenance
●Ability to multi-task
●Extremely organized and detail oriented
●Work well independently or within a group setting
●Excellent telephone etiquette
Contact this candidate