Education

Bachelor of Science, Business Administration/Management, San Jose State University, 2008

Skills

• Computer: SAP/CRM, Microsoft Suite, Bill of Materials (BOM)

• Language: bilingual in English and Mandarin

Experiences

Super Micro Computer Inc. OEM Customer Support Supervisor (Jan 2016-Current)

• Coordinate with Project Managers on successfully establishing and activating Online E-store RMA process

• Work with Project Managers and Sales on winning extended service agreement for major existing VIP/OEM customers

• Develop with PMs and Sales on acquiring 5 new VIP/OEM customers in 2016

• Brainstorm with IT on creating Auto-email Notification in RMA system for service purpose

• Direct coordination on 30 major VIP/OEM customer accounts

• Analyze quarterly/yearly RMA history report to project and plan material demand for repair and refurbishment to shorten the turnaround time

• RMA inventory control through SAP, BOM and SMC In-house management system to minimize shortage, excessive and EOL materials

• Generate custom reports to identify areas of needs for each client

• Manage and Supervise team members on their daily tasks to meet and exceed customer service standard

• Assist department manager on RMA process improvement and establishment

• Collaborate with Project Managers, Operation/Program Managers and Customers on creating new OEM RMA process

• Ensure customer RMA requests and urgent matter are fulfilled and satisfied in timely manner

• Manage and review weekly/monthly reports to ensure to meet customer’s requirements

• Work with Cost Control team on service fee quotation based on OEM customer’s requirements

Super Micro Computer Inc. OEM Customer Support Coordinator (Aug 2012- Dec 2015)

• Provided guidance and training for new employees

• Built relationship with over 10 Major OEM/VIP customers to becoming the principal window for customer service.

• Coordinated with internal team on each OEM account from material allocation to shipments

• Processed customer requests/orders through SAP/CRM and In-House RMA/Supply Chain management system to ensure on time delivery

• Maintained weekly/monthly data and sales reports based on customer requirements

• Constantly used Excel to form data with pivot table; organized data and extracted useful information to formulate a business decision

• Delivered a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives

• Acted as communication bridge between the customer and SuperMicro internal team to resolve all kinds of problems/concerns raised by customers

Test Rite Inc. Inside Sales Specialist (Apr 2011-Apr 2012)

• Liaised as main window for WalMart, Target, OfficeMax and Office Depot on office supply project

• Evaluated prior selling record to forecast customer future needs

• Placed orders to satisfy customer needs

• Negotiated price for company’s best interest

• Created/confirmed PO with customers and suppliers to ensure accuracy

• Monitored/Tracked order status to achieve On-Time delivery

• Coordinated between customers and suppliers to secure smooth process

• Participated tradeshows and conferences to stay on industry standards

Dalps Inc. Buyer (Jan 2009-Jan 2010)

• Analyzed data to project future fulfillment needs

• Researched possible suppliers for product fulfillment processing

• Worked with sales team on placing order to vendors and ensure on time delivery

• Maintained positive relationships with existing suppliers while seeking new ones

• Constantly worked as communication bridge to resolve all kinds of issues on both customers and suppliers end

• Participated tradeshows and conferences to stay on industry standards

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