Customer Service Mechanical Engineering
Resume:
Oopinder Singh Saini, M.Eng
#***, *** ********** ** **, Calgary, AB T2K5J5
**********@*****.***
Highlights of Qualifications
Demonstrated effective problem solving and conflict resolution skills
Established and fostered strong relationships with diverse clientele and external suppliers
Over 2 years of work experience providing exceptional customer service to a diverse clientele
Able to multitask to ensure procedures are followed, decreasing employee and customer complaints
Fluently bilingual in both English, Hindi, Punjabi and Marathi (oral and written)
Successfully managed a team of 10 service technicians
Key Skills
Strong team builder and team leader in a customer service environment
Excellent ability to communicate effectively with both customers and staff
Proven ability to manage a complex business in a multitasking environment
Highly organized, with superior problem-solving and analytical abilities
Received recognition for successfully managing store’s annual budget
Professional Experience
Store Manager November 2014 – Present
Mr. Lube Calgary, AB
Responsible for all aspects of business operations including: customer service, recruiting and staffing, marketing and promotion, technical operations, and administration and finance
Maintained 100% hazard-free work environment with zero safety issues
Subject Matter Expert February 2012 – June 2012
Cheers Interactive Navi Mumbai, India
Successfully compiled patent data into extensive reports used at the Intellectual Property Rights department
Service Engineer 2011 – 2012
Ras Tek Pvt. Ltd. Navi Mumbai, India
Supervised and managed crew and equipment to assure successful completion of work scope at the Diesel Engine department
Quality Engineer 2010 – 2011
Superflow Pumps Pvt. Ltd. Navi Mumbai, India
Developed sustainable manufacturing and test processes that ensure high quality of products
Education
University of New Brunswick 2012 – 2014
Masters in Mechanical Engineering
Mumbai University 2005 – 2010
Bachelor of Engineering in Mechanical Engineering
Volunteer Experience
Indian Student Association, University of New Brunswick 2012 – 2013
CIES 2014
Alberta Law Enforcement Torch Run 2016
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