Customer Service Manager

Cindy Bevis

*** ********** ***** ******, ******, GA 30114 770-***-**** *************@*****.*** To apply all of my sales, administrative, human resources, telecommunication, purchasing, customer service, quality control, organizational and troubleshooting skills in order to achieve or continue a smooth-running corporate atmosphere.

HIGH SCHOOL DIPLOMA JULY 1, 1996 ROBERT MORGAN HIGH SCHOOL

I am skilled in delegating tasks and taking initiative. I learn quickly and I motivate my co workers to achieve their goals. I am a great planner/organizer and demonstrate strong coaching skills.

COMMUNICATION

I am very attentive and excellent at multi-tasking. I am able to work efficiently both as an individual and as a team. I am friendly and open-minded. Committed to customers a nd coworkers s atisfaction. CUSTOMER SERVICE STAFF PUBLIX AUGUST 2011 – JANUARY 2017

Supervised all front end staff, managed/balanced all register tills, cash drops/deposits, data processing, data entry, filed all paperwork, acted as cashier/bagger (as needed), handled all customer service requests/concerns, processed Western Union (money orders, transfers, etc.), cashed payroll and personal checks, and managed information center.

SUPERVISOR KMART AUGUST 2009 – AUGUST 2011

Supervised and trained all cashiers and customer service personnel. Scheduled sales meetings, managed front end of store, answered calls, maintained weekly sales calendar, and approved refunds/returns/exchanges.

SITE MANAGER HICKORY ROAD STORAGE JANUARY 2008 – AUGUST 2009

Processed daily payments, managed over 150 units, handled customer service requests, data entry retrieval, processed payments/receipts, handled daily deposits/made sales in person and over the phone, coached new employees, performed daily unit inspections, opened/closed sales office, managed on-site truck rentals, entered daily inventory reports, retrieved weekly closing reports, and submitted monthly status reports.

TELLER MANAGER WACHOVIA/WELLS FARGO NOVEMBER 2004 – DECEMEBER 2007

Supervised teller line, managed/coached multiple tellers, performed audits, interviewed and hired new employees, hosted meetings, managed cash vault, shipped/received monies (weekly), y early a nnual reviews, set appointments for branch manager, processed/organized/filed daily reports, organized luncheons and benefits, set telephone appointments and conference calls, entered data. I was also back-up branch manager.

I was recognized by my D istrict manager District manage at Wachovia (Wells Fargo) on nine separate occasions as,

“Salesperson of the Month” and was awarded m onetarily/ and for 3 consecutive years I was recognized and rewarded as the

#1 top seller in our district.

RECORDS CLERK CANTON POLICE DEPARTMENT 2001 – 2003

GCIC certified, handled records, issued warrants, and prepared court documents.

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PURCHASING MNGR/DATA INPUT SPECIALIST G.W. CARVER ELEMENTARY SEPTEMBER 1992 – JUNE 2001

Handled telecommunications (with suppliers and wholesales), handled equipment and supply purchases, managed account expenses, inventory control, in charge of shipping/receiving, quality control, payroll, filing, data entry, and scheduling. I handled tech support/trouble shooting as well as word processing. I assisted teachers with classroom curriculum, in cafeteria, and special events. Ran clinic efficiently (certified in First Aid). Fill in sub pre-k- 5th grade, also assisted on most field trips to help supervise and Handel children.

COUNSELOR BOYS AND GIRLS CLUB 1998 – 1999

Coached physical education, f ootball, basketball, monitored children in play areas, helped children with homework,coordinated parent i nterviews, and cared for more than 80 children.

MOBILE AND MARINE PATROL CORAL GABLES POLICE DEPARTMENT 1995-1999

Performed background checks

Served as civilian undercover patrol in communication with un uniformed officers.

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