Information Technology Assistant

Tyrone Folse Jr

**** ***** ******** ** *******, Texas 77077 985-***-**** (c) ***********@*****.***

OBJECTIVE To obtain the experience required to become a respected Information Technology Director.

EDUCATION Southern University and A&M College, Baton Rouge, Louisiana MS – Computer Science, December 2016

Cumulative GPA: 3.5

Grambling State University, Grambling, Louisiana

BS - Computer Information Systems, December 2014

Cumulative GPA: 3.2

Certifications CCNA (Cisco Certified Network Associate) WORK EXPERIENCE

BREC - Baton Rouge, LA May 2016-Current

IT Coordinator Intern/Tech Support

Utilize Remote Desktop to provide Customer support, Setup desktop computers/laptops, printers, routers, switches, firewalls, ubiquity cameras, office phones, smartphones, company software deployment

Skilled in Windows Active Directory, Knowledge of (Windows 2008/2012 server, including virtual servers

Strong knowledge of firewall implementation, analyzing and resolving WAN/LAN network problems Southern University and A&M College - Baton Rouge, LA August 2015-Current Graduate Assistant (Instructor) / Robotics Research Assistant

Develop an instructional plan of course work that meets University Standards

Create lessons plans that can be assessed for advisement in order to help students reach their goals

Troubleshoot robotic systems, using knowledge of microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems Best Buy (Geek Squad) - Millersville, LA March 2015-Feb 2016 Consultation Agent

Customer consultations, troubleshooting perform diagnostics reports, upgrades, repairs and applicable installations,

Recommend appropriate solutions for clients

Halliburton - Houma, LA Summer (2013, 2014, 2015)

Coordinator

Utilized SAP operating system to manage shipping/receiving of oil products

Conducted safety briefings

Responsible for verifying that Code Of Business Conduct were followed Elite Health Care Alliance - Monroe, LA Aug 2012 – Nov 2014

Maintained security and telecommunications systems to ensure security of Client personal information

Maintained front-desk by answering phones and scheduling appointments

Created flyers, business cards, etc. to market the organization to the community SKILLS

Customer Relations, Oral/Written Communication, Dependability, Conflict Resolution, Time Management

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