Customer Service Representative

CAREER OBJECTIVE

To secure a position as a Customer Service Representative in a highly advanced and progressive environment where I can utilize my expertise and advocate my analytical skills towards the growth of the organization.

HIGHLIGHTS OF QUALIFICATIONS

Recent graduate in Software Engineering from Centennial College

Worked at Modhani Inc. as a Webmaster

Highly Innovative and enthusiastic team player Excellent Technical Writing skills using Visio and Excel

Highly energetic and self-motivated A diploma in Software Engineering

Excellent written and verbal communication skills Committed to work

Flexible Multi-tasking skills

Strong Critical Thinking Organized and responsive

Attention to detail Highly Competitive

Languages: English, Punjabi, Hindi Ability to work under pressure

Applications: MS Excel, MS Windows, MS Word, MS Office, MS Visual Studio, Eclipse, SQL Developer, Oracle Database, Google Docs

CAREER PROGRESSION

Modhani Inc., www.modhani.ca

Toronto, ON Aug 2016 – Feb 2017

Webmaster

Responsible for maintaining the company’s website, managing of digital and social media along with driving traffic and managing office routines.

Key Responsibilities:

Performing website maintenance and enhancements

Answering telephone calls and messages

Scheduling and confirming appointments

Performing SEO and managing the content of the website

Developing new ideas to boost product sales

Centennial College, www.centennialcollege.ca

Toronto, ON Aug 2016 – Dec 2016

Student Ambassador (Event Planning)

Responsible for guiding new international and visiting students through their transition to Centennial College and assisting various events and activities on campus and in the community.

Key Responsibilities:

Assisting in managing of events on and off campus

Taking care of administrative work at office

Providing information and guiding new students at college

Validity Research, www.validityresearch.com

Toronto, ON Oct 2015 – Apr 2016

Market Research Interviewer

Responsible for conducting on-phone interviews and meeting daily targets to determine and predict attitudes, opinions and behaviors of a particular groups based on specific sampling.

Key Responsibilities:

Conducting high quality interviews

Collecting reliable and accurate data

Offering excellent customer service to people over phone

EDUCATION & PROFESSIONAL DEVELOPMENT

2 year Post Secondary Diploma- Software Engineering December 2016

Centennial College – Toronto, Canada

High School Diploma

Triple M Public School- Hoshiarpur, India March 2015 REFERENCES

References available upon request.

Contact this candidate