Customer Service Microsoft Office

Arianne Alfonso

*** ************* ****. #*** *****, FL 33172

Phone: 786-***-****

E-mail: *************@*******.***

Objectives

I am a dedicated person who is ready to learn and grow to succeed in a stimulating and challenging environment while helping expand the company with the help of skills I have already acquired.

Education

High School Diploma (2010)

Earned a 3.8 GPA

Patient Care Tech (2011)

CPR

Perfect Attendance

Dean’s List

Experience

Dispatcher (Oct.2013 –Current)

Coordinadora USA (7630 NW 25th St Unit 2B Miami, FL)

Enter data related to customer order using a variety of computer applications and our software.

Make calls daily to establish new customer relationship.

Analyze and review material coming in, making sure it doesn’t go against TSA and DIAN regulations

Coordinate several dispatches for the client

Assist with the training of new warehouse employees, ensuring they receive proper education on handling

Establish and maintain strong relationships with customers by informing them of any problem or situation with their solicited merchandise.

Scan UPC codes of items that come to the warehouse into our data base to later be inputted into our data base

Is responsible of verifying the accuracy of physical inventory with that of client virtual inventory

Search for missing merchandise

Assist head of the customer solutions department with client concerns or problems with packages that have either arrived broken to Colombia or have not arrived at all.

Teller (Sep. 2015 –Dec. 2015)

Bank of America (8585 Coral Way Miami, FL)

Quickly established great credibility with regular customer

Dealt with strict deposit box operations and guidelines

Organized transactions receipts daily.

Daily balancing of vault which exceeded $80,000

Offered credit cards and/or opening of a new banking accounts

Hostess (May. 2012 – Oct.2013)

Mondongos Restaurant (3500 NW 87th Ave Doral, FL)

Monitor dining room and guest flow to maximize table se and minimize customer wait time

Answered phone calls, booked reservations and resolved any customer service issues

Alerted management with any potential customer issues

Take guest to their designated table.

Assisted take out cashier in closing waiters tables and helping any customer who have walked in

Prepared tables for customer use, including rearranging seating and tables to accommodate large parties

Assisted bar if short staffed or too busy.

Skills

Savvy with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Excellent typing Skills (WPM: 80)

Fluent both in Spanish and English

Outstanding customer service skills

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