System admin / Network Admin / Technical Support Engineer

Walter Riopedre

Austin, TX 512-***-****, *******@*****.***

SUMMARY

IT Professional with 15+ years of experience working as system and networking engineer and system administrator. Specialization in implementation, operation and support of large IT infrastructures. Also many years working as project leader and security specialist.

COMPETENCIES

Technical skills

● Operating Systems Deployment and Administration (Windows 2003 - 2012 R2, Linux), Infrastructure services

(DNS, DHCP, MS Exchange, Active Directory, Site Replication, backup systems, etc.) and Enterprise Services and Applications (ERP, MS SQL, MS Office, my SQL, CRM, TTS

● Virtualization with VMWare 5.0-5.5. Installation, Operation, Monitoring of Datacenters running on VMWare.

● Robust TCP/IP and networking knowledge: WAN, LAN, routing, switching, VPN, DHCP, DNS, Wifi, VLAN, VoIP systems, Monitoring (SNMP, Netflow, sFlow). Professor of Computer Networks at the top Technical University of Cuba

● Datacenter operation mainly using HP equipment: servers (C7000 HP enclosure and blade server systems), networking equipment (HP 5800 Switch Series and Procurve) and Storage (HP LeftHand P4800)

● Security Management including the operations and management of security devices and systems like firewalls

(SonicWall, Cyberoam, CiscoPix), corporate antivirus platforms (Kaspersky, AV Defender), etc.. Also patch management for operating systems, applications, and devices. Security process and procedures. Personal and organizational skills

● Strong Technical Support Skills with direct experience dealing with very high profile customers.

● IT Governance and IT Process Management (ITIL, MOF).

● Project management with direct experience as leader of many complex and high profile projects.

● Client and Vendor Relations.

● Results and solution oriented. Strong learning, analytical and creative problem solving skills.

● Excellent results as mentor of coworkers.

● Bilingual: Spanish / English

● Outstanding customer service and communication skills

● Self-starter, capable of working independently or as a contributing member of a team EXPERIENCE

Network Engineer Stream IT

Austin, TX, 2016-

● Network Engineer providing IT managed services to small and medium companies in more than 20 states and in different sectors with complex requirements like Healthcare, Legal, Manufacturing, Aeronautical.

● Dealing with the whole range of IT activities: technical support, design, systems management, hardware, security, networking.

IT Consultant Austin, TX, 2016

● IT Consultant for small and medium companies looking for opportunities in the Cuban market. IT Technical Leader Cuban Neuroscience Center

Havana, Cuba 2012-2015

Hired to lead the reorganization, modernization and expansion of the services of an IT system based mainly in Windows Systems but with several critical services running in several distributions of Linux and almost all the systems running in a VMWare ESXi environment. More than 600 users in the organization.

● Worked as main troubleshooter solving innumerable technical and organizational problems (issues with technical support, networking, security, virtualization, Active Directory, Exchange, backup and storage, etc. ) also realigned the operational practices to reach industry best practices compliance.

● Technical leader in charge of the redesign, implementation, commissioning, and further operation of the IT infrastructure and associated services of the new headquarter of the company. An investment of almost a million dollars just in equipment. The process included: wiring of the network (Optical Fiber and UTP cat 6A), deployment and commissioning of all the networking equipment (level 2 and 3 equipment, firewalls, Wifi and the datacenter (Servers, Storage, Backup ). Also involved the migration of all the IT services and applications from the old headquarter to the new one.

● Lead the whole IT team (40+ people) including system administration, network operation and monitoring, security, technical support.

● Lead other high profile projects such as the implementation of one cluster of High Performance Computing for analysis of RMN images of the brain and the migration to a new ERP system Adjunct Professor of Computer Networks CUJAE (Institute of Technology) Havana, Cuba, 2012-2015

● Taught 4 undergraduate courses in Computer Networks and Network Security - Electrical Engineering Faculty

● Undergraduate Thesis Supervisor

IT Technical Leader / System and Network Manager Telecommunication Company of Cuba S.A. Santiago Cuba 1996-2012

● Telecom engineer working at the Network Operation Center of the regional telecom network. Leader of several project, Ej. A system for monitoring the telecom network using a combination of Omron PLCs and windows software.

● Senior System and Networking Engineer in charge of the design, implementation and commissioning of first IT System of the company at regional level. I was in charge of the whole project: equipment selection and deployment (servers, networking, storage). It also included the critical infrastructure for the management of telecom equipment.

● Lead the team in the creation from scratch of the Active Directory service and the Group Policies for more than 5000 users, the Infrastructure Services (DNS, DHCP, all the networking and security infrastructure (switching and routing, firewalls, VLANs, antivirus all the services of the intranet (email, instant communications, databases, Web services), the line of business services (ERP, Telecom management services, billing, etc.)

● Worked as senior technical support specialist of all IT services. EDUCATION AND TRAININGS

University Degrees

● Master of Sciences, Telematics, CUJAE, Havana, Cuba, 2004

● BS Telecommunications/Electrical Engineering, University of Oriente, Santiago de Cuba, 1993 Training and Certifications

● HP Systems - Server and Data Storage, Inycom, Spain, 2013

● VMWare Data Center Operation. Inycom, Spain, 2013

● Advanced Network Administration, CUJAE, Havana, Cuba, 2006-2007

● Advanced Microsoft Windows Administration, University of Las Villas, Villa Clara, Cuba, 2005

● Business Administration, University of Habana, 2000-2001

Contact this candidate