Field Service Engineer

John Berthaut

**** ********** **. ● Lenoir, NC **645● 828-***-****● *********@***.***

Professional Field Service Engineer

Networking and Marketing

Data Integrity and Security

Communication Skills

Teambuilding

Training and Leadership

Supervision and Management

Wireless Networking

Hardware Installation

Robotics Maintenance

Installations

Inventory

Professional Field Technician with several years of leadership, mentoring, soldering, training, and hardware management experience. Strong background including but not limited to: performance analysis, team building, training, supervision, inventory, computer analytics, etc. Goal-driven professional who excels in communication and teamwork environments, consistently providing full-scale support and client services, customer service, and multi-tasking services. Well-versed in project planning, project management, execution, support assistance, as well as devising solutions for difficult problems, ensuring complete client satisfaction.

Key areas of expertise:

Proven track record of years of success meeting and exceeding client satisfaction goals, providing invaluable leadership expertise.

Insatiable passion for leadership, client satisfaction, solutions, and process improvement. Regularly working with others to think outside-the-box and drive results.

Expert level of knowledge in field data and technology management, regularly providing full-scale expertise and services to ensure client growth and success.

Career Progression

WINDAK INC 2016-2017

Field Service Engineer

Installed. Repaired and commissioned Wire winding machines for wire industry. Worked with Pneumatics, electronics, and electro-mechanical components and devices. Worked with proximity sensors and beam sensors for product activation and mechanical positioning in an industrial environment.

Traveled to customer sites nationwide interacted with customers and clients and trained operators on machine functions.

Reported Directly to supervisor and used laptop for reports, Installations, and expense reports, and monthly paperwork.

MACKAY METERS 2011-2016

Regional Field Service Engineer/ Regional Manager

Duties include responsibilities as an Regional field service engineer, bench repair technician, calibration & computer Technician, and handled all inventory, shipping, and receiving.

Managed office and daily operations, and daily maintenance & repairs of parking meters, electrical boards as well as repairs down to component level and SMD component level.

Deliver communications coaching senior executives for interviews on critical corporate initiatives, driving awareness and broadening outreach of strategic messaging to media, Congress and private sector stakeholders.

Craft press releases, speeches, social media content, press kits and messaging geared toward raising brand recognition of and community involvement in the Air Force’s energy and environment conservation programs.

AWS CONVERGENCE TECHNOLOGIES INC. 2007-2010

Field Technician

Installed, serviced and repaired motion cameras such as high definition cameras, computer and towers from 30 to 75 feet.

Aided with electronics trouble shooting, repairs and maintenance, internet connectivity, and assigning IP addresses to equipment, worked with IS and network security to open access and resolve closed port issues, maintained fleet vehicle, field inventory, preventative maintenance schedules, company van.

FLORIDA OFFSET 2005-2007

Technician

Performed preventative maintenance and emergency repairs on robotic plate making equipment, and high temperature processors.

Aided in electronics repairs and adjustments, electro- mechanical adjustments, laser alignment and power adjustments, and preventative maintenance, computer and network repairs & satellite connectivity.

Obtained received files and performed calibrations and emergency field repairs, and maintained parts inventory.

Career Progression

MARCONI INC. 2000-2003

Customer Service Engineer

Serviced and maintained field inventory, performed preventative maintenance, maintained ISO 9000 standards worked with equipment that needed pneumatic, hydraulics, and electrical repairs & maintenance.

Provided customers with emergency service and training, and support on windows based graphics equipment.

Education

Miami Dade Community College – Associate Degree- Electrical Engineering Technology / Minor in management

CERTIFICATIONS:

A+ Certification

A+ Computer Hardware Certification

Minolta Electronic Courses

Minolta Electronic Course: Electronic circuits, DC circuits, Digital Technique I, Semiconductor courses.

Contact this candidate