IT Technician
Resume:
Thomas Bauer
Piscataway, NJ *****
********@*****.***
Summary: IT Technician with 20+ years of professional experience in hardware and software support, installation, troubleshooting and configuration. Expert experience of Microsoft operating systems, from MS-DOS through Windows 7.
Certifications: CompTia SERVER+, CompTia A+
Operating Systems: MS-Dos 6.x ; Windows 3.1, Windows 95, 98, NT 4, 2000, XP, 7, 10, Server 2003, 2008
PROFESSIONAL WORK EXPERIENCE:
Ingredion • Bridgewater, NJ • Desktop Support Engineer: October 2016- February 2017
Food ingredient solutions provider for the food, beverage and pharmaceutical industries
Deskside support of executives, VIPs and scientists
Remote support using Teamviewer
Used the ServiceNow Ticketing System to track PC issues.
Imaged PCs and installed software using SCCM
Installed and supported Lotus Notes email
Maintained Asset Management of PCs and other peripherals
Configured Iphones including email, Maas360 and Apple id setup.
Unlocked users accounts and changed account passwords through Active Directory
Setup conference rooms for video conferences (Lifesize system)
Junos pulse VPN configuration, RSA Token updates
Maintained Inventory of IT equipment, kept main office notified of changing levels
Microsoft Surface Pro 4 configuration and deployment
Retrieving and decommissioning employee equipment, data recovery and archival
Delegated assignments to junior technicians
Rotation and cataloging of LTO backup tapes on a weekly basis
Avaya desk phone deployment
Seqirus • Summit, NJ • Level 2 Field Engineer: September 2016 – October 2016
Global Bioscience Company
Installation and setup of user workstations
Convatec • Bridgewater, NJ • East Coast Support Engineer: March 2016 – June 2016
Global medical product and technology company specializing in ostomy and skin wound care
Supported 250 users, including Executives, VIPs, and the CEO (White glove service)
Support included deskside, phone, and remote support.
Utilized HP Service Desk ticketing system to track trouble tickets.
Deployed HP Laptops with Windows 7
Supported MS Office and Outlook 2010, 2013
Barclays Capital • Piscataway, NJ • Deployment Engineer: February 2015 – July 2015
Multinational banking and financial services company
Configured Lenovo PCs, thin clients and workstations for users
Used PowerShell scripts for quality control and OS updates
Auto Injury Solutions • Iselin, NJ • Deployment Engineer: June 2014 – September 2014
Researcher for the Auto insurance industry
Converted Dell laptops and desktops from Windows XP to Windows 7
Used LANDesk to image workstations and laptops
Lotus Notes configuration and installation
Domain Migration to utilize new AD Server
Remotely supported users using Bomgar
Phillips Lighting Corp • Somerset, NJ • Computer Technician: May 2014
Multinational electronics and lighting company
Deployed HP Laptops with Windows 7
Catalent Pharma • Somerset, NJ • Deployment Technician: November 2013 – February 2014
Global provider of drug delivery technology
Converted over 200 PCs (laptop and desktop) from Windows XP to Windows 7
Migration of user data and PST files to new PCs
Training of users in Windows 7
Installation of cloud services: Drop box, Google drive
Domain Migration
Mapped workstations to network resources
Decision Point Systems • Edison, NJ • Technician: May 2013 – October 2013
Supported Motorola barcode scanners
Configured Motorola devices using WinCE, ActiveSync, and Windows Mobile.
Cavalier Technical Services • New York, NY • Senior Technician: August 1996 - May 2012
Retail computer sales and service firm located in midtown Manhattan.
Provided top level support for clients’ desktops, servers, networks and laptops all over the five boroughs of New York City.
Managed the service department for two years. Ordered parts, assigned tasks to technicians, filed warranty claims.
Upgraded client hardware including, CPUs, NICs, hard drives, RAM, CD/DVD Rom drives, sound cards and other multimedia devices.
Clientele included Nonprofit & For profit firms.
Out of box setup of PCs, Pro workstations and laptops
White Glove service for executive clients, VIPs, CxOs
Support was mostly client facing. Some remote and phone support provided.
Diagnosed server issues using MS Event Viewer
Drive duplication and imaging using Norton Ghost, EaseUS Todo backup and Powerquest Drive Image
Desktop Repair, Setup & Install: Clones, Compaq, Dell, Gateway, HP, IBM, Lenovo
Laptop Repair & Setup: IBM, Lenovo, Toshiba, HP, Compaq
Server Installation: Installed HP ProLiant Servers, Server 2003, 2008, Raid configuration, Rack Assembly
Microsoft Windows Operating systems support from Windows 3.1 to Windows 7
Trained user on how to use the different versions of Windows and MS Office
Transferred users data and profiles from different operating systems and to new PCs
Installation and support of Microsoft Office 97 through 2012
Configured Microsoft Outlook email (POP, IMAP, and Exchange)
Cleaned users PCs of Spyware, Malware, Rootkits and Viruses
Virtualization: VMware workstation, VSphere, HyperV
HP LaserJet repair, maintenance and installation
Installed and tested Cat 5 & 6 cabling at customer sites.
TCP/IP configuration
Supported legacy PCs: MS-Dos 6.x, IBM Dos, Windows 3.1
Some support on Mac OS X
Utilized Microsoft Office to create forms and spreadsheets for technicians to use in the field
EDUCATION:
Hunter College – CUNY, New York NY, Courses include: Algebra, Art, Music, Computer Science
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