Field Service Technician

Jaime Santiago-Valentin

*****.**********@*****.***

*** ******* **. **** * Apt. 22G New York, NY 10475 - Tel 787-***-****

https://pr.linkedin.com/in/jaime-santiago-14b6a6ba

Field Service 10 years’ experience

Experienced Field Service that quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge to meet the customer's needs and undertakes complex assignment, meets tight deadline and deliver superior service and performance. Applies exceptional communication skills, strong attention to detail, and unparalleled work ethic to ensure an excellent service. Fluent in English and Spanish. Core competences includes:

Strong technical and analytical ability + Team leadership + Quality inspection +Test + Calibration + Customer relation + Planning + Good documentation practice + Environmental Health and Safety Oriented (EHS)

PROFESSIONAL EXPERIENCE

JMV Lab Services (Part time) - Puerto Rico – 2015 – 2017

Small local business that provides repair and maintenance services to some Histology Laboratories.

Field Service Technician

Provided preventive maintenance, troubleshooting/diagnosing and repaire to some Leica histology equipment such as:

Microtomes, Tissue Processor, Embedding’s, Cover Slippers and others..

Hospira Corp. (Kelly Contract) - Puerto Rico and Florida -- 2012 – 2015

(A Pfizer company) One of the world's leading provider of injectable drugs and infusion technologies and a leading provider of contract manufacturing services to proprietary pharmaceutical and biotechnology companies for formulation development, filling and finishing of injectable pharmaceuticals

.

Field Service Engineer

Worked at the hospital facilities to ensure the equipment are working according to the specifications and verify the conditions as temperature and electric source are in the correct level, Electromechanical upgrade/repair and software update of these devices,. (IV Pumps), Calibrated Devices and measurement equipment when needed.

Leaded a team to work in a Hospira IV pumps Remediation.

Chosen to work on especial project in Florida and Georgia hospitals.

Trained in ISO, FDA and CAPA regulation.

DMI Medical Inc. - Puerto Rico and Caribbean Islands – 2006-2012

A quality source for advanced instruments, reagents and service of Leica products and services in Puerto Rico, Venezuela and Virgin Island.

Field Service Engineer

Installing, scheduling preventive maintenance, troubleshooting/diagnosing, calibration and repair microscopes and Leica tissue processing (TP1020, ASP300) Stainers (ST5010 Autostainer XL) and other, laboratory equipment from Wescor and forensic investigation equipment from Foster and Freeman.

Certified in Histology equipment service at Germany, Austria and Australia.

Certified in Laboratory Centrifuges services at Salt Lake City, Utah. USA

Certified in Criminal investigation Equipment validation at Worcestershire, UK.

Jaime Santiago Valentin-Resume,

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Jabil Inc. - St. Petersburg, FL. – 1999-2006

One of the largest contract manufacturer in the world. numerous industries, including healthcare, life sciences, clean technology, instrumentation, defense, aerospace, automotive, computing, storage, consumer products, networking and telecommunications.

Diagnostic Technician II

Diagnosed and repaired to component level on electronic circuit board assemblies, Used of electronic test and measurement equipment. (Oscilloscopes, Multimeters, etc.), understand and utilized assembly documentation such as but not limited to: Schematics, BOM’s, EC documents, Visuals, Debug. Testing tools and Procedures.

Assisted Test Engineering department in an ongoing data evaluation program for product efficiency.

Defined problems, collected data, established facts, and draw valid conclusions.

Wrote reports, business correspondence and procedures manual.

Underwriters Laboratories - Puerto Rico – 1998-1999

American worldwide safety consulting and Certification Company that provides safety-related certification, validation, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, retailers, policymakers, regulators, service companies, and consumers.

Associated Field Representative

To audit and help manufacturers to assure themselves that they were complying with the requirement of the Follow-up Service Agreement to make sure that all products leaving the factory with the UL mark applied meet the description in the Follow-up Service Procedures.

EDUCATION

Associates degree in Electronics Engineering

Ponce Technology Institute – Ponce, PR – 1983

Chemistry mayor – 34 credits

Pontificia Universidad Catolica – Ponce - 1981

TECHNICAL SKILLS

Proficient in Microsoft office Suite: Advanced Excel Word Power Point Outlook,

Labview, Networking, Computer hardware

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