Engineer Desktop Support

KARTHICK.T

***/*, ******* ****

A.KALAYAMPUTHUR

PALANI-624103

Mobile: 809-***-****

E-mail: ************@*****.***

CAREER OBJECTIVE:

To obtain a position to use my talents and creativity for the growth of Organization by working as an individual and a team

EXPERIENCE PROFILE:

Organization : MAHENDRA PUMPS (P)LTD

Duration : Jan 2012 – Jun 2015

Designation : Desktop Support Engineer

Organization : CMS TECHNOLOGY SOLUTIONS (P) Ltd.

Duration : Oct 2015 to till date

Designation : Customer support Engineer (ITIS).

Client Site : Cognizant Technology Solutions India Pvt. Ltd.

ROLES AND RESPONSIBILITIES IN THE PROJECT:

Familiar with SD Ticketing System (BMC Remedy), regularly closing / updating calls based on resolution / pending status respectively.

Best at attending issues and providing resolution thru telephone/remote/visit based on

Nature of calls.

Deploying the Windows OS through Windows Deployment Server and Symantec Ghost 1.1.

Installing and Troubleshooting Microsoft Application software’s such as Office products, MS communicator, Lync, Visual Studio, SQL Server, Oracle, etc.,

Installing and troubleshooting VPN clients such as Cisco, SSL VPN.

Troubleshooting VDI interfaces such as VMware and Citrix client issues.

Configuration and troubleshooting of Outlook express and MS outlook mail clients.

Troubleshooting of LAN and Client intranet connectivity for the specific project.

Installation & troubleshooting McAfee updates and managing their agent.

Involved user data backup and recovery.

Installation and configuration of Network printer.

Installations and Hardware troubleshooting knowledge in Desktops and Laptops.

Managing around 10000 Desktops team and maintaining the Inventory.

Applied Desktop security policy such as Boot and BIOS password, disabling USB.

Excellent at installing updating anti-virus patterns, OS patches, application patches and driver updates.

Managing and Co-coordinating with Vendors and ensuring minimum downtime to close the call. Take over all ownership of all user call logged and ensuring resolution of calls within SLA.

Excellent at creating and maintaining KD (Knowledge Database) in order to avoid repeated issues and reduce resolution time. Sharing the same with team.

Supporting Video conferencing issues.

PREVIOUS EXPERIENCE:

Organization : MAHENDRA PUMPS (P)LTD

Duration : Jan 2012 – Jun 2015

Designation : Desktop Support Enginner

Installing, Configuring and Administrating Windows Servers.

Installation, configuration Windows Active Directory, DNS & DHCP environment.

Installing and Configure Remote Desktop Services.

Configuration and troubleshooting thin client machine.

Installing and troubleshooting Microsoft Windows Operating Systems (XP, 2000 professional and Windows Vista).

Actively involved with the deployment and configuration of the network of the organization.

Crimping, punching of network cable and cable testing.

Maintaining software installation dump.

Install, upgrade, configure, and troubleshoot network equipment, Desktops, and Laptops.

K7 Enterprise security Antivirus corporate Edition 10.0.0.359.

Configuring & Installing Wi- Fi Access-points and client system. Monitoring client through parent access point device.

Installing Wireless Routers and enabling wireless security, accesses-list, MAC binding.

Designing, Configuring & Installing RF Backbones Devices using 802.11b,g, and 802.11n using varies Vendor Wireless Outdoor Devices.

Planning, Installing and maintaining IP Cameras and DVR Devices.

Finding and analyzing network issue and fixing the network problem.

EDUCATION

DIPLOMA (ECE): Rudhravani Muthusamy polytechnic college, palappampatti, udumalaipet.

PERCENTAGE: 81.54%

B.E (ECE): Sri subramanya College of engineering and technology, sukkamanayakkanpatti, palani.

PERCENTAGE: 73.20%

PERSONEL DETAILS

D.O.B : 04.05.1991

Sex : Male

Marital Status : Single

Language known : Tamil, English, (To Speak written)

Address for Communication : S/O, R. Thangavel,

175/2, kolumam road,

A.kalayamputhur,

Palani-624103

DECLARATION:

I am confident of my ability to work effectively, dependently or as part of a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

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