Customer Service Medical

Patrick Litter, CPC

***** *** *******, ***** *******, CA 91351

T: 661-***-**** E: *************@*****.***

Summary:

I am a certified medical coding/insurance billing specialist. Highly skilled in CPT, ICD-10-CM and ICD-9 CM procedural and diagnostic coding.

I have 10 years’ experience in medical coding, billing, data entry, collections and customer support. Well-versed in HCPCS, UB-O4, medical terminology and 10 key by touch. Strong knowledge of Medicare, Medi-Cal, HMOs, PPOs, and IPAs. Highly proficient with Medi-Soft, Lytec, Office Ally, QuickBooks and MS Office Suite.

MEDICAL CODER/BILLING SPECIALIST

2007 to Present

Clients include:

Diagnostic Labs, Burbank, CA

Provided key support to one of the largest providers of lab services within the long-term care market

Took charge of medical diagnostic coding and customer support

Excelled at translating physician diagnoses into useful medical codes

Served as an In-Service Specialist, delivering live educational presentations on Medicare Guidelines and Compliance.

Specialty Healthcare Management Group, Glendale, CA

I identified medical codes based on physician’s diagnosis and procedures in this busy Gastroenterology practice

Facilitated Medicare billing and remittance

Handled charge entry for office and outpatient visits

Center for Autism and Related Disorders, Tarzana, CA

Billed for supervision, therapy and intake for psychotherapy practices

Generated billing and payment invoices via QuickBooks

Utilized HCPCS codes for billing therapy sessions

STAFF CODER/BILLING SPECIALIST

2008 - 2013

Executive World Billing, Encino, CA

Group practices: Inpatient and outpatient coding and billing

Skilled nursing facilities and in-home care coding and billing

Responsible for Medicare and Medi-Cal billing and remittance

Responsible for all customer service calls and inquiries

CUSTOMER-FACING EXPERIENCE

1989 to Present

Lowe’s Home Improvement, Woodland Hills, CA

Department Manager

Provided in-store and telephone customer service for shoppers and vendors

Served as a CAAN-certified indoor and outdoor plant buyer

Managed corporate orders, verified daily deliveries per invoices

Oversaw the merchandising and sales of products for the department

Home Depot Improvement Center, Van Nuys, CA

Sales Associate

Managed the daily activities for one of the most profitable departments in the store

Helped increase department sales from $50,000 yr. to $110,000 a year

Conducted daily and twice yearly inventories

Mann's Valley West Cinema, Tarzana, CA

Staff Coordinator

Helped supervise employees in cleaning, stocking, crowd control, etc.

Performed daily inventory, balanced registers, ordered supplies and oversaw concession operations

Submitted daily reports to the home office

EDUCATION/CERTIFICATIONS:

West Valley Occupational Center, Woodland Hills, CA

Certification: Medical Coding, Insurance Billing, Medical Terminology, Current Computer Literacy: CPT, ICD-10 CM and ICD-9 CM.

Skilled in software such as Medi-Soft, Lytec, Office Ally, QuickBooks and MS Office Suite.

I am available for either full-time or part- time employment.

Contact this candidate