Customer Service Microsoft Office

Galen Lamar Wells

480-***-**** ********@*****.***

SUMMARY

Quick to learn and master new technology, equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and testing methodologies. KEY SKILLS

• Customer Service

• Microsoft Office Suite

• Windows OS

• Active Directory & MMC

• Data Analysis

• Computer Hardware/Software

• Hard Drive Space Partitioning

• Hardware Devices and Drivers

• Installation of Security Software

(Adware, Spyware, & Malware)

• Peripherals

• Network Systems

• System Optimization

• Hard Drive Space

Partitioning & Allocation

WORK EXPERIENCE

FRIENDSHIP VILLAGE December 2006 - Present

Lead Dietary Aide

• Manage a team of 10 on food production and service.

• Plan menus based upon nutritional needs and established guidelines.

• Create excel spreadsheets to keep track of patient dietary needs, special requests and notes from medical staff and families.

• Provide information to supervisors, co-workers, and subordinates by telephone, e-mail, and in person.

• Inspect equipment and materials for possible problems or defects.

• Handle technical support issues in department maintaining desktop computing devices, printers and workstations.

• Compile and audit data regarding inventory management.

• Keep up-to-date technically and apply new knowledge to daily routine. EDUCATION

Mesa Community College A+ Certification – June 2016 Maricopa Community College Cisco Certified Network Associate - Candidate Relevant Coursework:

Cisco – Routing & Switching Ethical Hacking Network Defense System Configuration Hardware Installation & Maintenance

Final Project – Rebuilt a PC for AZstruct, non-profit organization. www.azstrut.org

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