Customer Service Manager

Phone:224-***-****

Email: **********@***.***

**** ********** ****** ******* *******

LAWRENCE N. BRAUS

Over 25 years mail room experience

EDUCATION

Physical Distribution Certificate Harper College 2009

Supply Chain Management Certificate Harper College 2007

Inventory / Production Control Certificate Harper College 2006

Purchasing Certificate Harper College 2006

SUPERVISORY

Supervised as Senior Clerk, Office Services manager and Site Manager

Trained new employees in operation of mailroom and site managers on new postal regulations

Prepared reports detailing all mailroom activities to support billing

Documented processes and procedures

Managed vendor contracts for outside products and services

Provide mailroom coverage at 4 sites

Service 400 employees at largest site

Ran one-person, corporate mailroom operation

SKILLS

Knowledge of postal regulations, Fedex, UPS and UPS CampusShip

Established shorter mail routes to improve productivity

Introduced mail pre-sort service resulting in $1,500 monthly savings

Processes incoming/outgoing mail with efficiency

Handles overnight mail

Familiar with running start/end of day programs

Experienced with entering transactions for overnight mail systems

PROFFESIONAL EXPERIENCE

Aptude Employment Naperville Il.

Office Services Supervisor for Wolters Kluwer 6/16 to 7/16

Supervised imaging project.

Oversaw 4 temps transferring tax manuals to microfilm.

ISS Management Services Chicago IL

Office Services coordinator For Hewlett Packard 11/15 to 05/16

Shipping, receiving and oversite of conference rooms.

Maintain printers.

Point-of-contact for vendors and facility issues.

Middleburg Comics Middleburg, FL

Owner 10/2009 to 08/15

Owner-operator of retail store.

Ordered stock, customer service, ran all aspects of business.

American Red Cross Chicago, IL

Facilities and Fulfillment Associate 02/08 to 04/09

Ran mailroom, shipping and receiving. Set-up and scheduling of conference rooms.

Scheduling of company vehicles.

Weekly messenger run between facilities with company van.

IST Management Services Elmhurst, IL

Site Manager

Managed mailroom and print operations for client York High School in Elmhurst. 06/07 to 09/07

IKON Office Solutions Field Chicago, IL

Field Services Rep 06/04 to 06/07:

Provided back-fill for 4 mailroom operations for client US Cellular.

Filled in for all positions, including managers.

VOLUNTEERING

Senator, Jaycees International #59796

State Chairman, Illinois Jaycees

President of the Mount Prospect Jaycees

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