Customer Service Microsoft Office

Tyler Springer

********@***.***/**********@******.***

Mobile: 202-***-****

Education

Syracuse University, Syracuse, NY

Maxwell School

B.S. in Economics

Renee Crown Honors Program

• Honors/Awards: Deans (Fall 2012-Spring 2014)

Work Experience

BNY Mellon (Bank of New York, Mellon) November 2016 - Present Tax Specialist & Client On-boarding

• Review incoming documents for clients according to internal and external regulations

• Capture client static data based on client and front office documentation

• Provide client advisors support with document management in connection with the onboarding or maintaining of client relationships

• Make sure that the document records correspond with data in the system

• Process end of day controls

• Tax research, tax strategy, development & enhancement of tax services, tax risk management, market presence, client facing tax support and leveraging tax expertise across BNY Mellon’s Investment Services.

• Understanding of taxation within Investment Services with a strong background in tax research.

• Monitoring and managing tax change and working with impacted business lines to ensure that they implement the tax change. Caribou Apps LLC (Plowz & Mowz) January 2016 – October 2016 Director of Business Development

• Acquire additional providers for new and target markets

• Input all necessary signed contracts and copy of insurances for all live providers

• Coherently work with the account executives, director of public relations, and the director of customer service

• Discover and approximate pricing for new, potentials markets (inactivate at the time)

• Develop strategies for opening up new cities/states and acquiring providers from different regions

• Generate new leads for account executives, who then call and pitch our services and see if they would be a good fit

• Manage the application platform regarding providers and job orders

• Analyze and discuss financial reports weekly (Balance sheet, P&L reports) Caribou Apps LLC (Plowz & Mowz) July 2015 – December 2015 Customer Service/Office Supervisor (College Internship)

• Answer phones calls, emails, and phone messages

• Process payments and balance financial statements

• Help acquire new customers and providers

• Manage the office during the night hours

Starbucks August 2011 – January 2014

Lead Barista

• Maintain an energetic and polite atmosphere

• Multitask

• Provide Excellent Customer Service

Chick-fil-a, Frederick MD October 2010 - May 2011

Team Member

• Provide excellent customer service

• Maintain an energetic and polite atmosphere

Wells Fargo June 2010 – August 2010

• Internship as Operations Clerk

• Litigation and Support team, Check Processing

• Issue subpoena when necessary while managing billing and account activity Leadership and Activities

University Union (UU), Syracuse, NY Fall 2012-Spring 2015 Member

• Help generate ideas and activities for students to enjoy campus wide

• Work with others in finding the best events and concerts to host by surveying and observing the student body’s’ taste Syracuse University Club Soccer January 2013-2015

Skills

Language: Bilingual in Spanish

Computer: Proficient in Microsoft Office Suite (PowerPoint and Word), Intermediate Microsoft Excel, Intermediate Point of Sales (POS), iWork

(Macintosh)

Permanent Address:

671 Gates Ave Apt 3I

Brooklyn NY 11221

Contact this candidate