HAISLY DIONNE VEDRENE

*** *** ***** *** ****** CA 92069 (H) 858-***-**** (C) 760-***-****

aczrcv@r.postjobfree.com

professional summary

Accommodating and kind professional driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. skills

Cordial Strong client relations

Subtle and effective sales skills Creative problem solver Microsoft Office Suite proficiency Trusted key holder Multi-line phone skills MS Windows proficient

Proficient in cash management Excellent phone etiquette Local/state health laws knowledge Exceptional communication skills Cash flow management Quick learner

experience

Practitioner Aug 2011 - Current

Alternative Health Matrix Solana Beach, CA, Phoenix, AZ Work with clients desiring to meet and exceed health care challenges, set backs, and goals on anon-going bases using QRA nutrition, homeopathy, QEST structural and energetic flow alignment, and Aromatherapy. Effective scheduling for up to 25 clients per week, marketing, business building,cleaning while ensuring a delightful customer experience. Increased gross profit by more than 100%within first two years and 50% in year three.

Lead, Operations, Specialits 2, Custumer Relationship Team Mar 2016 - Jan 2017 JP Morgan Chase Tempe, Phoenix, AZ

Inbound and outbound calls for accounts receivable, retention, bottom-line impact by solving problems, accepting payments while in compliance of federal laws and bank ethics; successfully exceeded department goals 8 of 10 months, first specialist to reach the top 100 for Phoenix site of 5 sites worldwide, ranked #4 for four months consecutively: maintained place in top 100 specialists 7 of 8months, awarded VIP one time during 8 months as specialist; earned top bonus 8 of 8 months onfloor; effectively communicated with and supported all levels of the team on a regular basis; trained and cross trained new and tenured employees, trained and directed new hires in Transition for one year; collaborated with the compliance department to eliminate procedural errors and violations in staff and personal performance; assessed clients' financial situations to develop strategic financial planning solutions. Server Dec 2014 - Mar 2016

The Abbey Event and Catering, Sam's Cafe, The Olive Garden La Jolla, CA and Phoenix, AZ Provide prompt, delightful, and fast service for guests at weddings, catered events, dine-in and take-out, describing dining choices and providing an elevated customer experience to generate a loyal clientèle, developing the reputation as an efficient service provider with creative flare. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Work from Home FSA Oct 2015 – Dec 2015

Williams-Sonoma, Inc Las Vegas,

NVPolitely assisted customers over the phone for six successful and popular businesses, describing product to customers and accurately explaining details, care of merchandise, answering questions with up-to-date knowledge of sales and store promotions, assisting with food, fashion, Interior Design selections, inquiries, order customization requests, ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. education

Quantum Reflex Analysis: QRA Nutrition 2014

Harbor Island, San Diego, CA

Certification: Quantum Energetic Structured Therapy 2013 Quantum Energetics Institute Temecula, CA

telephone references

Brooke Erol, Your Best Life, Marketing 858-***-**** John Darnell, JPMorgan Chase, District Manager 602-***-**** Daniel Perez, JPMorgan Chase, Training 602-***-****