Wade Wright

http://wrightwayweb.com Tampa, FL ***34 813-***-**** aczrbb@r.postjobfree.com

Objective:

Obtain a position to fully utilize my time management, communicative, technical and development skills. I recently decided to make the switch from the support side of things and join the development side. I pride myself on being a quick learner and am eager to continue my advancement in software development. I am mostly self-taught but have completed many courses on Laracast and TreeHouse.

Experience:

That’s Us Technologies, Tampa, FL July 2014 – March 2017

Support Manager

Manage a staff of six (6) Technical and Customer Support Representatives and ensure employee development and growth

Ensure customer satisfaction and technology performance as well as maintain the same standards across my team

Product development, enhancement management, and planning for existing and new products offered by the LotVantage brand

Work directly with the development team to resolve tickets/bugs via Jira and GitLab.

Production knowledge of Python.

Entry level knowledge of PHP.

Data aggregating, mapping, and integration

Managing of domains, websites, FTP locations, DNS, VPS, servers, etc

Create and perform SQL queries for reporting and analysis

Assist in new and current partner integrations. This varied by partner between API, “white-labeled” and a hybrid of the two depending on the partner’s needs

Internal technical support for 40+ employees.

TeleNetwork Partners, LTD, Austin, TX July 2013 – May 2014

Technical Support Lead

Provide technical support to Dial Up, Satellite, and DSL ISP customers with common computer and connectivity issues. In bound call center via work at home using Cisco AnyConnect VPN Services

Train and assist Level One technicians’ troubleshooting and communication skills

Seminole Hard Rock Hotel & Casino, Tampa, FL Mar 2006 – Feb 2013

Supervisor/Server/Server Assistant

Plan, book, and execute banquet events. Banquets ranging from 20 - 1000 guest

Scheduling and managing of staff for each event

Education:

Hillsborough Community College, Tampa, FL Aug 2011 – May 2014

Cisco Certified Network Associate

Associates of Arts – Computer Information System

References available upon request