Quality Microsoft Office

Craig W. Morris

**** **** ******

Bedford, Indiana 47421

Phone (mobile): 270-***-****

Email: *******@*****.***

Career Objectives:

Seeking an Operational Leadership position within a progressive company

Experience:

Quality Manager – Chair Plant

Paoli Inc., Orleans, Indiana – January 2010 - Present

Responsibilities include, but not limited to:

Supervising two Quality Technician and five Quality Inspectors,

Responding to customer complaints, track customer complaints and warranty data to identify opportunities for product and manufacturing process improvements,

Developing/implementing quality systems for new product introduction,

Leading RCI/corrective action teams to identify root cause and implement corrective actions for quality problems.

Using Quality, Lean and Six Sigma tools (APQP, PPAPs, DFMEA, PFMEA, Control Plans, 5-whys, 8Ds, SPC, 3P, Production Floor Kaizen Activity, Standard work, and 6s) to improve production processes

Duties require the use of Microsoft Office Suite, Minitab personal computer software, XON (AS400) manufacturing data base systems and Oracle database management systems.

Quality Manager (Served as Interim-Plant manager on two different occasions)

HON Company, Owensboro, Kentucky – March 2002 – January 2010

Responsibilities include, but not limited to:

Supervised two Quality Technician and one Quality Inspector,

Responded to customer complaints, track customer complaints and warranty data to identify opportunities for product and process improvements,

Managed new vendor approval process, tracking vendor quality through SCAR system,

Implemented HON 20 step Quality System based on ISO 9000 requirements,

Lead RCI/corrective action teams to identify root cause and implement corrective actions for quality problems,

Used Quality, Lean and Six Sigma tools (APQP, PPAPs, DFMEA, PFMEA, Control Plans, 5-whys, 8Ds, SPC, 3P, Production Floor Kaizen Activity, Standard work, and 6s) to improve production processes

Duties required the use of Microsoft Office Suite, Minitab, Gagetrak personal computer software and XON (AS400) manufacturing data base systems.

Quality Engineer

Lau Industries, Indianapolis, Indiana – October 1996 – March 2002

Responsibilities include, but not limited to:

Supervised nine unionized Quality Inspectors,

Administered gage calibration system with over 1,100 gages,

Determined disposition of non-conforming material,

Reviewed engineering documentation for accuracy,

Identified root causes of quality problems,

Responded to customer corrective action requests,

Monitored cost of quality,

Developing and implementing statistical process control,

Lead the development of the necessary quality systems needed to become ISO 9000 certified.

Duties required the use of Microsoft Office Suite and Minitab personal computer software

Education:

Masters of Science – Management

Indiana Wesleyan University – Graduate December 2000

Curriculum included graduate level courses in: Leadership, Communication, Marketing, Finance, Ethics, Quality, Strategy Formulation and Economics – 3.89/4.00 GPA

Bachelor of Science – Business Administration

Indiana State University – Graduate December 1995

Concentrations: Management, Marketing and Finance – 3.45/4.00 GPA

Minor: Quality Decision Sciences – Applied Statistics

Continuing Education Courses:

Toyota/HON Productions Systems, RCI (Rapid Continuous Improvement),

Lean Sigma/Six Sigma, Basic Dimensional Metrology, Gage Calibration Systems,

ISO/QS 9000 Management Overview, ISO/QS 9000 Internal Quality System Auditing,

ISO/QS 9000 Procedure Writing, ISO/QS 9000 Lead Auditor Training, Basic GD&T,

Taguchi Method DOE, Certified Quality Technician Preparation, Union Contract Administration

Lean Sigma Green Belt - April 2003

Six Sigma Black Belt - November 2007

Certifications:

Certified Quality Technician (American Society for Quality) - March 1998

Affiliations/Honors:

Member American Society for Quality

References:

Available upon request

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