Manager Management

Kent Littlefield

Scottsdale AZ, ***** 520-***-****

https://www.linkedin.com/in/klittlefield ************@*****.***

Systems Administrator

Asset Management Lifecycle Management Systems Management

Accomplished and resourceful systems manager with expertise in all facets of hardware and software installation and support within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives and provide high-level user support. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.

Asset Management

Contract Negotiation

Strategic Planning & Analysis

Issue Resolution

Lifecycle Management

Training & Development

Network Integration

Software Support

Systems Management

Change Management

Budget Oversight

Computer Imaging

PROFESSIONAL EXPERIENCE

INSIGHT GLOBAL LLC, Tempe, AZ Oct 2015 – Feb 2017

Contractor,Systems Analyst at Circle K

Build software update packages for retail store locations, documenting rebuilt process of Quality Assurance systems to record issues for package creation streamlining. Maintain builds of laboratory machines for four different builds of RPOS software.

Run daily logs of software verification on more than 1400 retail store site controllers to verify versions and updates in compliance with company requirements and objectives.

Built new QA lab, coordinating with outside departments, including infrastructure, networking, Pricebook, and team responsible for Radiant Site Management.

ECHOSTAR COMMUNICATIONS, Gilbert, AZ Nov 2011 – Oct 2015

Engineering Systems Administrator RHEL and Windows Server 2008-2012 in a VMware environment

Developed, built, operated, and maintained cutting edge commercial insertion technology for complex broadcast engineering systems, including Addressable Commercial insertion and Zone Targeted Advertising broadcast to 14 million subscribers. Tested devices using large integrated end-to-end test bed, with formal test campaigns, test plans, and implementation plans. Successfully deploying 16 Bladeservers in production environment with minimum of down time required. Prepared updates and reports in collaboration with management personnel.

Conducted extensive troubleshooting and resolved outage issues and other emergencies for insertion systems and Virtual, using VMware and non-virtual NAS storage systems to ensure DISH functionality. And maintain data integrity of the customers data

Supported development of monitoring tools and procedures for engineers, technical operations personnel, and monitoring, including authoring baseline procedures and fail over documents; prepared and executed change controls.

Maintained and updated all servers to vendor-specified firmware levels.

Robert Half, Chandler, AZ Sept 2009 – Dec 2010

Contractor, Desktop Support at Microchip

Provided desktop and laptop support for Windows 7 operating systems, responding promptly and accurately to user requests using HP’s OpenView application. Repaired laptops using Lenovo and HP Parts Depot.

Created Windows 7 images for inventoried machines using Altiris imaging, including Cisco VPN Client, Office 2007, TM1 Perspectives, McAfee Anti-virus, Oracle 10g client software, and various other Microchip standard software packages.

TEKSYSTEMS, Phoenix, AZ Nov 2008 – Sep 2009

Contractor, Various short term locations

Supported desktop systems operations and moves for multiple clients, including US Airways, Minolta Information Systems, and Apollo. Managed inventory and replacement of desktop PCs for Scottsdale campus for Sage Software.

Repaired and installed Cisco 831 and 6000 series routers and switches for multiple clients; performed printer conversion projects, assigning printer names for multiple locations throughout the country.

Provided exceptional user support, resolving software issues and interfacing with customers regarding systems and network analysis; provided technical support for hardware and system apps.

CHILD SUPPORT NETWORK, Phoenix, AZ Aug 2007 – Jan 2008

Network Manager

Implemented and maintained personal computers, servers, and network connections, including SQL server, all software, firmware, and hardware, with uptime of 95%. Designed office backup system for permanent data storage. Created and maintained Active Directory accounts for all users.

Managed Credit Bureau reporting and debtor direct deposits.

Provided user support and training for operating systems and personal computers.

KBHOME TUCSON, Tucson, AZ Nov 2002 – Aug 2007

IT Manager

Served as IT project manager, responsible for all day-to-day operations of desktop, network, and remote sales office environments for 10 departments and approximately 160 computers, ensuring availability and functionality of resources. Provided CPI/SPI data for EVMS. Served as subject matter expert for cell phones, audio-visual equipment, and personal computer integration.

Maintained inventory, ordering new equipment as needed for main office and remote sales offices.

Spearheaded build-out and move to different location, installing new network backbone and Cisco 6513 switch, cabling, and hardware.

Created tickets and accounts for Tucson segment of network to allow users to access network resources; created managed and installed new printer queues. This included MS AD accounts and MS Exchange accounts for all users in the local network

Implemented process improvement initiatives, upgrading all machines to current Windows and Office environment, converting to new mail servers, and helping standardize equipment throughout company.

EDUCATION & CREDENTIALS

Bachelor of Business in Information Technology, University of Phoenix (Axia College), Phoenix, AZ (online), (currently enrolled)

Coursework in General Studies, University of Southern Colorado, Pueblo, CO

Certifications

MS Windows Certified (MCP), CompTia A+ Certified, Fiber Optic Certified

Software Proficiency & Platforms

MS Office, Remedy, Ghost Enterprise, Drive Image Pro, Altiris, Active Directory users and computers account creation and modification; Windows through Win 7, 8, 10, Windows Server 2k8, and 2012, RHEL 6

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