Customer Service Management

CLEMENTINA AMARTEIFIO

**** *. ********* ***, **** 1507NORTH, CHICAGO IL 60640

Email: aczr8i@r.postjobfree.com - Cell: 773-***-****

Objectives

To secure a position in an organization where quality works are appreciated and employs best methods in maximizing productivity across all departments to satisfy customers also, achieving organizational goals.

EXPERIENCE

Wal-Mart 09/2006 to Date

Cashier

Providing front-end customer service in every aspect of retail business requirement.

Demonstrating outstanding customer service and settling for nothing less than excellence while performing daily responsibilities.

Assisted customers by responding to queries and concerns while processing transactions.

Uphold the tone of the register area by removing unpurchased merchandise and restocking it in the appropriate areas.

Settle issues pertaining to product pricing and UPC codes.

SKILLS

Proficient in MS Office applications and Internet.

Type 45wpm accurately.

8 years of experience in customer service and 15 years of administrative experience.

Good time management skills

Flexible to work in diverse and new work environment

Strong oral and written communication skills

Basic knowledge of applicable software to infer statistical data

Excellent negotiation skills with customer-oriented attitude

Excellent analytical abilities to grasp the key points from complicated details

EDUCATION

Methodist University, Accra Ghana 09/2003 – 04/2004

Associate Degree in Business Administration

The Trinity College and University, Dover Delaware 06/2004 – 07/2006

Bachelor of Science with Honors in Administration.

Sowah’s Memorial College, Accra Ghana 01/1989 – 06/1991

Stenographer Grade 1

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