Security Customer Service
Resume:
Jannelle L. Hutcherson
**** ********* *****, **** ********** MD 20744
Home: 301-***-****/ Mobile: 301-***-****
**************@*****.***
CLEARANCE: SSBI/ Date Granted: 10/21/2011, By Defense Industrial Security Clearance Office
KNOWLEDGE: Personnel Security; Industrial Security; Initial Clearance Processing; Periodic Reinvestigations; Communicator; Organizer; Researcher; Trainer; Statistical Analyses; Adjudicative Guidelines; Joint Personnel Adjudication System (JPAS); Clearance Adjudication Tracking System (CATS); Industrial Security Facilities Database (ISFD); Electronic Questionnaires for Investigation Processing (e-QIP); Defense Central Investigations Index (DCII); National Industrial Security Program Operating Manual (NISPOM); Standard Operating Procedures; Department of Defense Industrial Security Program Regulation 5220.22-R; Industrial Security Operating Manual DSS 31-4-M. Microsoft Office including Word, Excel, Power Point, CATS, JPAS
EXPERIENCENCE:
GAP Solutions
07/2011- 03/2017
205 Van Buren St Ste 205, Herndon, VA 20170
Personnel Security Specialist
703-***-****/ 410-***-****/ 443-***-****
Supervisor: Lakeisha Peters
PSMO-I, Hanover MD
As a Personnel Security Specialist with Gap Solutions Inc. for the Defense Security Service (DSS), DoD Central Adjudication Facility (CAF), Industry Division A (ID-A), I provide quality customer service to include reviewing Investigation Requests in the form of electronic Questionnaires for Investigations Processing (e-QIP) for completeness/accuracy, ensuring the appropriate processing of Incident Reports in the Joint Personnel Adjudication System (JPAS) and the Clearance Adjudication Tracking System (CATS), and responding to requests submitted through the Research, Recertify and Upgrade request system (RRU). Perform liaison duties between Operations of Personnel Management (OPM), Facility Security Officer (FSO), and the Central Adjudication Facility (CAF) to validate or clarify discrepant information regarding personnel security investigations. Lead Point of contact for all of the Catch’em in Conus cases to keep an accurate account of reopened (REO) investigations progression until completion. Furthermore, I am responsible for collaboration with multiple agencies to verify eligibilities for reciprocation, clearance upgrade or downgrade, updates to personally identifiable information (PII) within JPAS, cancellation of investigation due to Loss of jurisdiction, and requests for adjudicative action. Review, prep and upload SF-312’s in CATS.
Barling Bay LLC, Arlington, VA, 22202
08/2008 – 07/2011
2711 Jefferson Davis Hwy. Suite 630
Arlington, VA 22202
Data Technician
Supervisor: Janet Keys (VP)
Department of Justice/Personnel Security Emergency Planning Group, Washington DC
As a Data Technician in support of the Department of Justice (DOJ) my task included scanned and uploaded waivers and investigation related documents into the computer system. Performed work in support of personnel, physical, or information security programs, such as collecting, organizing, and tracking of security-related records or information; assisting with the implementation of security procedures and facility security inspections. Performed credit/background checks. Completed the processing of high priority political cases and distribute incoming documents to their proper assigned location. Provided assistance to client’s inquiries regarding clearances and various types of investigations. Assisted Supervisor’s with special projects including destruction of expired files, scanned of hard files for electronic conversion. Sorted, date stamped, and filed incoming cases to be processed for adjudication. Prepared e-mails correspondence for technical and non-technical reports. Utilized word processing programs to complete various administrative tasks. Received visitors and telephone calls to the office, determined the nature of requests and directed callers to appropriate staff, or personally provided the information desired when routine or procedural matters of the office are involved.
Wackenhut Services
09/2007 - 07/2008
4710 Auth Place
Suitland MD, 20746
Security Clerk
Supervisor: Herb Allen
Security Programs Drug Enforcement Administration Headquarters, Arlington VA
Maintained records of employees and contractors utilizing the Eagle eye and JPAS database. Researched and reviewed employee’s clearance levels, personnel files, and other documentation required. Processed and distributed security forms and packages. Updated excel spreadsheets and located files, forms, and security packages using the Drug Enforcement Administration tracking database. Verified appropriate security clearance eligibility of visitors by reviewing the JPAS database. Coordinated appointment times for personnel requesting documentation regarding the freedom of Information Act.
EDUCATION & PROFESSIONAL CREDENTIALS:
Associate of Arts Degree (currently pursuing), Business Management, Strayer University, Camp Springs, MD 20746
Personnel Suitability & Security Training, Kenneth Sudol & Associates, Obtained Certification on 08/2009.
Security Policies, Principles and Programs Course 07/09/2014
Introduction to Suitability Adjudication for the DOD 07/16/2014
Introduction to DOD Personnel Security Adjudication 07/18/2014
Introduction to DOD Security Specialist Course 07/29/2014
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